Client Systems Technician

Job Description

Job Description

Overview

Employment in this role is conditional upon successful execution of the contract by the client.

The Work

The Client Systems Technician provides specialized technical support for client-based information systems, including desktop computers, laptops, mobile devices, peripherals, and associated software applications. This role supports end-users in a secure, mission-critical environment to ensure operational continuity and compliance with applicable government standards. The technician installs, configures, troubleshoots, and maintains client systems while adhering to cybersecurity policies and organizational procedures.

This position aligns with Cayuse’s core values of Innovation, Excellence, Collaboration, Adaptability, and Integrity by fostering technical solutions that meet customer needs, promoting teamwork, and prioritizing quality in deliverables.

Responsibilities

Key Responsibilities

• Provide client systems technical support consistent with the Client Systems Technician labor category.
• Support end-user systems and technical support activities aligned to the DCWF Technical Support Specialist work role.
• Perform Token Agent duties.
• Install, troubleshoot, and maintain hardware.
• Install, troubleshoot, and maintain.
• Configure security settings.
• Install, troubleshoot, and maintain.
• Install, troubleshoot, and maintain, monitor, video displays and Keyboard Video Mouse (KVM) systems system backups and perform system restoration.
• Provide telephone support by installing, troubleshooting, and maintaining mobile devices.
• Coordinate warranty and depot repair with the appropriate vendors.
• Create scripts to automate tasks and technical documentation for routine work tasks.
• Create and maintain documentation for all installs and changes.
• Maintain Uninterruptable Power Systems (UPS) at customer desks.
• Document support actions and maintain system support records as applicable.
• Other duties as assigned.

Qualifications

Qualifications – Here’s What You Need

The qualifications and skills listed below are intended to provide a general overview of the requirements for this position. However, due to the anticipated nature of the contract and the absence of a finalized task order from the client, this list should not be considered all-encompassing. Additional qualifications, certifications, skills, or experience specific to the client’s requirements may be identified and requested upon award of the task order. Candidates should demonstrate flexibility and a willingness to adapt to evolving responsibilities as outlined by the client.

• Client Systems Technician Journeyman:
  • Bachelor’s degree or approved equivalent experience.
  • IAT/M Level II.
  • 4 years cyber and/or Information technology duties and experiences
  • Active Secret Security Clearance is required.

• Client Systems Technician SME:
  • Bachelor’s degree or approved equivalent experience.
  • IAT/M Level II.
  • 6 years cyber and/or Information technology duties and experience.
  • Active Secret Security Clearance is required.

Minimum Skills:

• Exceptional interpersonal skills with the ability to communicate in a clear, professional, and articulate manner.
• Exceptional verbal and written communication skills.
• Excellent organizational, analytical, and problem-solving skills with high-level attention to detail.
• Ability to analyze systems and procedures.
• Strong multitasking skills with the ability to manage multiple design streams across concurrent work effort.
• Must be self-motivated and able to work well independently as well as on a multi-functional team.
• Ability to handle sensitive and confidential information appropriately.

Our Commitment to you / overview of benefits

• Medical, Dental and Vision Insurance; Wellness Program.
• Flexible Spending Accounts (Healthcare, Dependent Care, Commuter).
• Short-Term and Long-Term Disability options.
• Basic Life and AD&D Insurance (Company Provided).
• Voluntary Life and AD&D options.
• 401(k) Retirement Savings Plan with matching after one year.
• Paid Time Off.

Reports to: Managing Director

Working Conditions

• Professional office environment, with the ability to work onsite in the main office.
• Work may require periods of sitting, standing, walking, lifting, and carrying IT equipment weighing up to 40 pounds. Manual dexterity is required for handling small components.
• Must be physically and mentally able to perform duties extended periods of time.
• Ability to use a computer and other office productivity tools with sufficient speed to meet the demands of this position.
• Must be able to establish a productive and professional workspace.
• Must be able to sit for long periods of time looking at computer screen.
• May be asked to work a flexible schedule which may include holidays.
• May be asked to travel for business or professional development purposes.
• May be asked to work hours outside of normal business hours.

Other Duties: Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Cayuse is an Equal Opportunity Employer. All employment decisions are based on merit, qualifications, skills, and abilities. All qualified applicants will receive consideration for employment in accordance with any applicable federal, state, or local law.