Roving Leasing Specialist - Downtown Omaha/Council Bluffs

Roving Leasing Specialist - Downtown Omaha/Council Bluffs Full‑time position located in Omaha, NE and Council Bluffs, IA. Job Summary The Roving Leasing Specialist is responsible for maintaining occupancy of the properties through sound sales and customer service techniques to attract and retain residents. The position requires building rapport, understanding the needs of potential residents, and aligning the appropriate housing option to fit their needs. Essential Functions Demonstrates Company Core Values. Ensures properties and apartments are market ready at the start of each day and submits service requests as needed. Manages a high volume of phone calls and office traffic with a high standard of customer service for walk‑ins, prospective residents, current residents and vendors/contractors; maintains records in property management software. Communicates with co‑workers, residents, and site visitors in a respectful and professional manner. Maintains the Guest Card process and follow‑up communication procedures with prospective residents. Provides professional and engaging property and apartment tours tailored to the needs/requests of prospective residents. Completes lease application and verification processes in compliance with company procedures. Handles rent payments, deposits and fee calculations in accordance with company procedures. Prepares leasing and move‑in packets. Maintains an efficient new move‑in schedule and inspects move‑outs/vacancies to minimize rent loss. Performs lease renewals and monitors lease expirations. Assists with training of other leasing specialists. Assists with addressing resident concerns in a respectful and timely manner; submits service orders and escalates to the Property Manager as needed. Manages the corporate apartment and clubhouse rental processes. Handles a variety of administrative duties including key and garage log management, file maintenance, distribution of property newsletters and flyers, weekly report preparation, and execution of daily office opening/closing procedures. Assists the Property Manager with property events, marketing campaigns and postings. Conducts all business in accordance with company policies and procedures and Fair Housing Laws, Fair Credit Reporting Act, and all other apartment laws. Reasonable and reliable attendance and timeliness when reporting to work and completing work. Interacts well with others. Other duties as assigned. Education / Experience / Qualifications High School diploma or equivalent. Prior customer service, sales or leasing experience. Required Skills / Abilities Proficiency with Microsoft Office (Outlook, Excel, Word, PowerPoint). Ability to complete Fair Housing training within 30 days of employment. Strong customer service and sales skills. Excellent communication and interpersonal skills. Ability to prioritize tasks, stay organized, manage multiple projects simultaneously, and meet deadlines in a fast‑paced environment. Special Demands / Physical Requirements Requires the ability to withstand physical activity and navigate the property, including walking, lifting, sitting, bending, twisting, climbing, reaching, flexibility, mobility and standing for extended periods. Maintaining a valid driver's license and reliable transportation for travel between properties is required. Ability to regularly work in weather conditions (heat, rain, snow, ice, etc.). EEO Statement NP Dodge Company is an equal opportunity employer and provides equal employment and advancement opportunities to all people without regard to race, color, religion, sex, national origin, age, marital status, political beliefs, disability, or history if disability (except where physical or mental abilities are a bona fide occupational qualification) and to promote the full realization of this policy. #J-18808-Ljbffr NP Dodge Management Company