Employee Relations Specialist

Employee Relations SpecialistFully Remote • Oklahoma City, OK 73120; Tulsa, OK 74133; Irving, TX 75038OverviewPosition Type Full Time Category Home OfficeDescriptionPosition Summary:The Employee Relations Specialist supports the Employee Relations Manager in administering consistent, compliant employee relations practices across a multi-state and multi-province workforce. This role is primarily responsible for providing support and guidance to managers throughout the performance management process, including drafting and tracking performance improvement plans (PIPs), written counsels, and corrective action documentation. The Employee Relations Specialist also provides day-to-day employee relations support by responding to employee and manager inquiries, maintaining accurate and confidential case files, and escalating complex, sensitive, or high-risk matters to the Employee Relations Manager. Success in this role requires a strong HR generalist foundation, working knowledge of employment law, sound judgment, and the ability to communicate clearly and professionally with employees at all levels, along with a high degree of confidentiality. A successful Employee Relations Specialist is able to manage their time effectively, is detail oriented, a trustworthy team player, and takes pride in their work. The Employee Relations Specialist also needs to be accountable and attentive to provide excellent customer service skills when interacting with residents, associates and vendors.Primary Responsibilities:Partner with regional leadership and onsite managers to develop, draft, and administer performance improvement plans (PIPs), written counsels, and other corrective action documentation, ensuring consistency, clarity, and alignment with company policyTrack PIP and corrective action timelines and milestones, ensuring managers meet check-in requirements and documentation deadlinesCoach managers on delivering performance feedback and difficult conversations in a fair, consistent, and legally defensible mannerReview draft performance-management documentation for clarity, consistency, factual support, policy alignment, and appropriate tone before Employee Relations Manager review or approvalServe as a first point of contact for employee and manager questions regarding performance management, workplace policies, and general employee relations mattersMaintain thorough, accurate, and confidential case files, including PIPs, counsels, corrective actions, and investigation notesCoordinate meetings and follow-up communications related to ER cases and PIPs with Regional Leadership as directedSupport lower-complexity workplace investigations at the direction of the Employee Relations Manager by gathering documentation, conducting preliminary fact-finding, organizing relevant materials, and preparing draft case summariesEscalate complex, sensitive, or high-risk employee relations matters (harassment, discrimination, retaliation, and similar concerns) to the Employee Relations Manager in a timely mannerIdentify, document, and escalate potential compliance concerns related to applicable employment laws and regulations, including FMLA, ADA, FLSA, EEO, and other labor standards, to the Employee Relations Manager or appropriate HR leadershipSupport the coordination and delivery of manager training related to performance management, documentation standards, and employee relations best practicesAssist with the review, maintenance, and updating of HR policies, employee handbook provisions, and related employee relations resources to support compliance and consistency across jurisdictionsAssist with maintaining ER-related templates, forms, checklists, trackers, policy resources, and standard work materials to support consistency across regionsAssist with tracking and reporting on ER case volume, PIP outcomes, and trends for monthly ER reportingSupport exit interview administration, scheduling and initial data collection, partnering with the Employee Relations Manager on trend analysisActively participate in a positive team environment through teamwork, communication and excellence in service; communicate regularly with the Human Resources, Payroll and Recruiting teamsActively demonstrate the values of the Weidner Customer Service Vision to team members, associates and external customersQualificationsQualifications3+ years of progressive HR generalist experience, with exposure to employee relations, performance management, corrective actions, and workplace investigations1+ years with experience drafting, reviewing, or administering performance improvement plans, written counsels, corrective action documentation, or related HR documentationProfessional HR certification such as PHR or SHRM-CP, desiredWorking knowledge of employment law and HR best practices, including FMLA, ADA, FLSA, EEO, and related labor standardsExcellent written and verbal communication skills, with the ability to handle sensitive matters with professionalism, diplomacy and discretionStrong organizational skills with the ability to manage multiple cases, timelines, follow-ups and documentation deadlinesStrong attention to detail, analytical thinking, and sound judgmentHigh degree of integrity and ability to maintain confidential and sensitive informationProfessional and positive demeanor and excellent interpersonal customer service skillsPrompt, regular attendance; maintain professional appearance at all timesFollow Weidner's Mission, Vision and Values and comply with all Weidner policies and procedures as well as all Fair Housing, local, state/provincial, and federal lawsWork effectively and cooperatively in a team environment and/or independentlyProficiency with Microsoft Office products, including Word, Excel, PowerPoint and OutlookExperience with HRIS, case management tools, Paycom, Paycom Reporting, and/or Yardi preferred; willing and able to learn new software programsMust agree to a criminal background check and sign an agreement for voluntary drug testingValid and current driver's license and insuranceAbility to work overtime as requestedAbility to work in a hybrid capacity from an assigned regional office and approved remote work location, with the flexibility to support leaders and employees across multiple regions and time zonesAbility to travel as needed