Service Department BDC Manager

Volkswagen of South Charlotte

An automotive BDC (Business Development Center) representative's job is to generate and manage customer leads for a dealership. They are responsible for:

Inbound and outbound calls : Answering calls from potential customers and making calls to generate leads
Customer inquiries : Responding to questions about vehicles, financing, and service
Appointment scheduling : Setting appointments for the sales or service team
Follow-up calls : Making follow-up calls to increase customer service satisfaction
Customer service : Greeting visitors and callers, and transferring them to the correct department

BDC representatives need to have good computer skills, a positive attitude, and a courteous phone manner. They should also have excellent customer relations, sales and marketing abilities, and service knowledge.

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Vacancy posted 2 days ago

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