Procurement Coordinator

To enhance the performance of the service provider network, the full-time Procurement Coordinator will manage escalations from the operations team, resolve provider-level performance issues, and provide coaching and training resources, with the flexibility to work remotely. Key responsibilities Receive and action MAC tickets from the operations team, addressing performance and system utilization issues Coach providers on communication expectations and system usage while tracking and reporting on performance metrics Conduct proactive outreach to providers identified as at-risk and support the development of provider-facing communications Required qualifications Bachelor's degree or equivalent professional experience Experience in a customer-facing, coaching, or vendor management role Ability to interpret basic performance data and translate it into actionable insights Comfort working across multiple systems and platforms simultaneously Organized and detail-oriented, capable of managing a high volume of concurrent tasks