Senior Client Success Analyst

QUALIFICATIONSUndergraduate degree with an excellent academic record; MBA/graduate degree a plus3+ years of account management, client relationship management, client success or pre-sales experience in a consultative product or services environmentPrior consulting experience desirable but not requiredExperience with SaaS and/or digital products preferred; experience in project management, program management or change management is desirableCommitment to delivering exceptional resultsStrong entrepreneurial drive and sense of ownership with a keen interest in proactively building McKinsey’s Wave solutionRelationship management skills; able to manage key stakeholders, both internally and with clientsClear oral and written communication skills to present complex value propositions to senior client executivesWHO YOU'LL WORK WITHDriving lasting impact and building long-term capabilities with our clients is not easy work. You are the kind of person who thrives in a high performance/high reward culture - doing hard things, picking yourself up when you stumble, and having the resilience to try another way forward.In return for your drive, determination, and curiosity, we'll provide the resources, mentorship, and opportunities you need to become a stronger leader faster than you ever thought possible. Your colleagues—at all levels—will invest deeply in your development, just as much as they invest in delivering exceptional results for clients. Every day, you'll receive apprenticeship, coaching, and exposure that will accelerate your growth in ways you won’t find anywhere else.When you join us, you will have:Continuous learning: Our learning and apprenticeship culture, backed by structured programs, is all about helping you grow while creating an environment where feedback is clear, actionable, and focused on your development. The real magic happens when you take the input from others to heart and embrace the fast-paced learning experience, owning your journey.A voice that matters: From day one, we value your ideas and contributions. You’ll make a tangible impact by offering innovative ideas and practical solutions, all while upholding our unwavering commitment to ethics and integrity. We not only encourage diverse perspectives, but they are critical in driving us toward the best possible outcomes.Global community: With colleagues across 65+ countries and over 100 different nationalities, our firm’s diversity fuels creativity and helps us come up with the best solutions for our clients. Plus, you’ll have the opportunity to learn from exceptional colleagues with diverse backgrounds and experiences.World-class benefits: On top of a competitive salary (based on your location, experience, and skills), we provide a comprehensive benefits package to enable holistic well-being for you and your family.WHAT YOU'LL DOYou will contribute to optimizing onboarding processes, training, communications, and user adoption strategies, adapting to changing needs throughout the client lifecycle. You will build and maintain meaningful relationships with a portfolio of clients and internal teams, demonstrating the value of Wave’s offerings. A key part of your role will be to regularly share additional use cases, identify expansion opportunities, and drive product adoption and satisfaction.As a Senior Client Success Analyst you will be participating in innovative efforts to broaden client impact and proactively deliver client engagement activities such as workshops, business reviews, and strategic outreach, particularly introducing new capabilities like Wave’s GenAI-enabled Virtual Coach. In coordination with a cross-functional team, you will assist in resolution of issues related to adoption, business operations, and client relationships, acting as a client advocate within the team and the broader firm.Furthermore, you will deliver thought leadership by staying abreast of client needs, industry trends, and competitor offerings. This will involve you building and optimizing client delivery and development strategies, contributing ideas, and supporting the implementation of new product development, marketing, and operational enhancements. You will also contribute to the contract extension and renewal process and collaborate closely with leadership for contractual and billing matters. Your position requires a willingness to travel 20% of the time, accommodating the needs of our diverse client base and ensuring the highest level of service and engagement.Wave is part of the McKinsey Transformation Practice. You will be based in Chicago but also work with colleagues across the Americas region. You’ll enable large-scale transformation and change programs through Wave, a cloud-based program management solution, in combination with other tech-enabled assets.Wave empowers teams to drive performance and ensures superior execution and value delivery. Its mix of intuitive technology and McKinsey business advisory enables clients to track the progress and performance of initiatives against business goals, budget, and timeframes, powering transformation delivery and sustained change.You will be joining team members who are motivated by the opportunity to contribute to meaningful organizational change. As a Client Success Senior Analyst, you will collaborate with leadership teams to help shape strategy and enhance our approach to client experience. In this role, you will work with a diverse range of clients across industries and have access to McKinsey’s training programs and experts to deepen your transformation expertise and business knowledge.