Operations Support Representative - Brokerage

Job Description

Job Description

About Fusion Transport: Delivering Next-Generation Logistics Solutions 

Fusion Transport offer more than 40 years of industry leading experience providing customized supply chain solutions. We are a rapidly growing >$300M+ company with nationwide presence. We are an integrated third-party logistics company, with a brokerage division, an in-house long-haul fleet, several warehouses around the country, and a retail consolidation business. We currently operate under three levels of services which include Assets, Brokerage, and Warehousing. Our freight brokerage business is growing rapidly (operating under the well-established Am Trans brand) and looking for experienced brokers to join our team. Our integrated 3PL business allows brokers to leverage other parts of the business as selling points in ways that traditional brokers can't, making it easier to build relationships and sell to clients. From first contact to final delivery. Our approach is what is missing in the industry and our customer experience is what will allow us to take the next steps in Fusion’s evolution!  

Job Overview: 

As an Operations Support Representative, you will maintain operational efficiencies for a book of business through functions that include, but are not limited to, load building, scheduling, issue escalation, and capacity securement. Work with Carrier Managers to secure best viable options; calling carriers to get additional options when necessary. Act as a key link between the targeted accounts and our sales organization, leveraging multiple outreach mediums (call, email, social) to provide the best service possible. Aid in achieving and exceeding account-level goals by providing support which encourages account growth and success.

How You Will Make an Impact: 

• Communicate with the sales team and customers to build and maintain ongoing relationships 

• Manage daily shipment activities, resolving issues to ensure pickup and delivery is on time 

• Provide and negotiate competitive pricing and rates 

• Input, update, and manage shipment information  

• Collaborate with the support team to guarantee each shipment is serviced properly 

• Assist with billing and accounting responsibilities as needed 

• Act as the front-line resource to provide customer service on the assigned account(s) 

• Support the Broker(s) and Account Manager(s) by managing operational tasks. 

• Responsible Owner of all account operations including, but not limited to, load acceptance, appointment setting, coverage coordination, etc. 

• Manage and stay organized through a large volume of daily email and phone requests from brokers and customers. 

You’re a Great Fit if You: 

• Can persuade, motivate, influence and negotiate with others 

• Thrive under deadlines, drive results, multi-task and work with a sense of urgency 

• Remain positive and flexible in an ever-changing environment with shifting priorities 

• Are detail oriented with strong prioritization and multi-tasking skills 

• In-depth knowledge of the transportation industry, including both the carrier and brokerage departments. 

• Ability to leverage outbound lead campaigns effectively to qualify potential sales prospects. 

• Empathetic to customer needs with the ability to translate those needs into solutions that deliver value. 

• 2+ years of Industry experience (but not required) 
  
  

What we Offer: 

• Medical, Dental and Vision Insurance 

• Paid holidays 

• Paid time off (PTO) 

• 401(k) 

• Career growth and development opportunities 

• Collaborative & committed team environment 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, status as a qualified individual with a disability, or Vietnam era or other protected veteran.