Field Customer Support

3 days ago Be among the first 25 applicants This range is provided by Insight Global. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range CA$25.00/hr - CA$25.00/hr Direct message the job poster from Insight Global Professional Recruiter at Insight Global JOB DESCRIPTION The Field Customer Support is a critical role responsible for ensuring the integrity and accuracy of asset data across multiple divisions. This position involves a combination of data verification, asset monitoring, and support activities that are essential for the smooth operation and optimization of our supply chain processes. This individual will be responsible for working with the sites within their region to help assist them in using the DSC program more efficiently, allowing them to make stronger analytical decisions regarding their current inventory, fleet, future orders and other assets. They will be working with their delivery and data team to gather analytical reports to showcase to the sites the true value add of the program and cross reference areas of cost and timely savings. In order to be successful this person needs to have an outgoing personality with a customer service mindset as they will be supporting their clients (sites) with their needs. The chosen person needs to be proactive and understand the data they are seeing and cross reference with data reporting to ensure accuracy. They will also be responsible for scheduling any and all asset installs with the sites and other vendors. This person will ensure that the scheduled installs have all of the correct equipment and verify that the installs are done correctly and working smoothly afterwards. After everything is installed and the site is up and running This individual will help assist them in using the DSC program more efficiently, allowing them to make stronger analytical decisions regarding their current inventory, fleet, future orders and other assets before passing off to the Optimization team to ensure a white-glove service support is delivered!

REQUIRED SKILLS AND EXPERIENCE

• High Energy and passionate personality (ability to connect and establish trusting relationships with the sites) Customer Service/ Inside Sales Experience is a must!
• English as a first language
• Proven experience in data management and support. (Excel skills are required)
• Agricultural experience (understanding the importance the sites play in getting required materials from the mines to the growers)
• Strong organizational and communication skills. Ability to schedule installs with multiple different parties and vendors
• Ability to work collaboratively with various teams and stakeholders.

NICE TO HAVE SKILLS AND EXPERIENCE

• Knowledge of JD Op Centre, Ag Logic, or RTK technologies
• Willingness to travel to different divisions as required.

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