Field Service Technician

Field Service Technician The Field Service Technician installs, commissions, maintains, and repairs complex packaging machinery at customer facilities while also supporting testing and maintenance activities at the company’s manufacturing site. This role focuses heavily on mechanical, electrical, and controls troubleshooting, including Allen‑Bradley/Rockwell programming, to ensure equipment operates safely, efficiently, and reliably. The technician travels extensively, partners closely with customers, and provides hands‑on training to help them operate and maintain their equipment. Responsibilities Perform maintenance, setup, and changeover work on packaging machinery, including fillers, seamers, and cappers. Troubleshoot and repair machinery mechanically and electronically, including hydraulic and pneumatic systems. Diagnose equipment issues, identify root causes, dismantle machines, replace defective parts, and reassemble equipment to full operating condition. Install, commission, and set up products and systems at customer facilities, ensuring proper integration and functionality. Program, troubleshoot, and edit Allen‑Bradley/Rockwell control systems, spending the majority of time working on a laptop to support automation and controls. Conduct machine audits, perform repairs, and execute preventative scheduled maintenance to minimize downtime and improve reliability. Adjust change parts, clearances, and timing during changeovers to support different products and packaging formats. Provide training to customers and coworkers on equipment operation, maintenance, and troubleshooting procedures. Collaborate with internal divisions such as filler, seamer, and capper teams to ensure seamless equipment interface and performance. Support internal operations when not traveling by engaging in equipment testing, troubleshooting, and maintenance at the company facility. Work directly with customers on‑site, providing professional service, clear communication, and responsive support. Follow established procedures for travel, documentation, and reporting, including use of internal systems to track assignments and schedules. Skills & Qualifications 4 plus years of mechanical and electrical experience or equivalent field service experience. Hands‑on experience troubleshooting and repairing hydraulic and pneumatic systems. Previous programming experience with Allen‑Bradley/Rockwell control systems. Ability to diagnose complex mechanical and electrical issues and identify root causes. Basic computer skills, including proficiency using a laptop for programming and documentation. Experience working directly with customers in the field, providing service and support. Additional Skills & Qualifications Minimum two‑year technical school training in a related field is preferred. Intermediate experience with AutoCAD Mechanical and AutoCAD Electrical. Manufacturing experience in the food and beverage industry. Familiarity with packaging equipment such as filling, blending, container handling, seaming, and closure systems. Ability to read and interpret mechanical and electrical drawings and schematics. Work Environment This role involves traveling up to 100% of the time, primarily within the United States and occasionally to Canada, with most trips ranging from 5 to 10 days, and some assignments lasting from 2–3 days up to approximately 3 weeks. When not traveling, the technician works at a large manufacturing facility equipped with automated packaging machinery in a very clean environment. All work‑related travel expenses, including flights, car rentals, and per diem for meals, are covered, and a company credit card and travel specialist support are provided. Mileage reimbursement is available for those who choose to use a personal vehicle. An internal travel system provides visibility into upcoming assignments months in advance, helping technicians plan their schedules while working in a highly technical, field‑based environment. Job Type & Location This is a Permanent position based out of Houston, TX. Pay and Benefits The pay range for this position is $60,000.00 – $65,000.00 / yr. Medical & Prescription Drug Insurance Dental Insurance Vision Insurance Critical Illness Insurance Accident Insurance Hospital Indemnity EEO Statement The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email View email address on click.appcast.io for other accommodation options. San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records. Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. #J-18808-Ljbffr Actalent