FT Sales Supervisor

Michael Kors is always interested in hearing from talented, globally-minded individuals with a passion for fashion. If you enjoy working in a creative, fast-paced environment, then we would love to hear from you! — JOB PROFILE: SALES SUPERVISOR APRIL 2014 JOB PROFILE: SALES SUPERVISOR PAGE 1 REPORTS TO: Store Manager/Assistant Store Manager DIVSION: Retail To achieve personal and store sales goals, and to develop lasting client relationships. To provide staff supervision and guidance, complying with all company policies, procedures and directives. To ensure the highest level of customer service standards are maintained at all times. MAIN JOB OBJECTIVE SALES GENERATION ESSENTIAL JOB RESPONSIBILITIES • Meet personal and store sales goals • Continue to develop personal sales techniques and assist in the development of associates’ sales techniques to maximize sales • Utilize elevated levels of sales and service to maximize sales performance • Demonstrate an in-depth knowledge of the merchandise • After closing a sale, monitor all details including: shipping, alterations (if applicable), and special requests to ensure customer satisfaction • Ensure all sales related policies and procedures are maintained • Maintain a keen interest in the fashion industry and market trends CUSTOMER SERVICE • Support and encourage staff to provide the highest level of customer service • Build and maintain repeat clientele by utilizing personal client book and assisting staff with utilizing their client books • Resolve all client problems and complaints quickly and effectively, ensuring client satisfaction • Assist sales associates with various customer service issues (i.e. dissatisfied customer, returns, defective merchandise) OPERATIONS • Collaborate with store manager in areas of risk management, physical security, store cash controls, and inventory management • Assist in the training of sales staff in all areas of appropriate register usage and maintenance • Understand and properly execute all management register functions • Assist in all areas of stock, shipping, receiving protocol/policies, procedures, and all shipping/receiving related paperwork • Participate in inventories • Only applicable for Offsite drivers: Responsible for driving product to and from the Offsite location on an as needed basis MERCHANDISING/VISUAL • Ensure the selling floor is neat, organized, stocked and reflects the correct visual image at all times • Assist in the implementation and maintenance of all merchandising/ visual directives • Ensure deliveries are properly processed in a timely manner • Identify product concerns in a timely manner • Communicate inventory needs to support the business goal HUMAN RESOURCES • Ensure image and grooming standards are professional and reflective of the brand image, at all times • Adhere to work schedule, inclusive of time and attendance • Support and assist in follow-up for all training programs and seminars Minimum 2 years specialty retail experience & 1-2 years in management. — The Company is an equal employment opportunity employer. The Company’s policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, military status, disability, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. The Company also prohibits harassment of applicants and employees based on any of these protected categories. At Capri Holdings Limited, we are committed to providing a fair and accessible recruitment process. If you require a reasonable accommodation for the interview or application process, please contact our Talent Acquisition team at View email address on click.appcast.io. In compliance with certain Pay Transparency laws, employers are required to disclose a compensation range. The range for this position will vary based on role requirements, skill set, and years of experience. Please note that for salaried roles, the figures reflect full-time equivalency, while for hourly roles, the figures represent the applicable hourly rate. Compensation Range: 18.00 - 20.50 USD Michael Kors is a world-renowned, award-winning designer of luxury accessories and ready-to-wear. His namesake company, established in 1981, currently produces a range of products under Michael Kors Collection, Michael Kors, and Michael Kors Mens, including accessories, ready-to-wear, footwear, watches, jewelry, and a full line of fragrance products. Michael Kors stores are operated in the most prestigious cities in the world, including New York, Los Angeles, Chicago, London, Milan, Paris, Dubai, Seoul, Tokyo, Hong Kong, Shanghai, and Rio de Janeiro. In addition, Michael Kors operates digital flagships across North America, Europe, and Asia, offering customers a seamless omnichannel experience. At the center of it all is a designer who has created an enduring and iconic luxury lifestyle brand with a distinctive point of view and global reach. Michael Kors has a sharp focus on providing his customers with accessories and clothes that are consistently polished, chic, relaxed, and glamorous. Kors has also been the recipient of numerous industry awards and accolades within the fashion industry. The fashion designer also focuses on giving back. For more than 35 years he has been a passionate supporter of God’s Love We Deliver, a New York-based non-profit organization that cooks and delivers nutritious meals to people living with serious illnesses in and around New York City. In 2013, in a move to broaden his philanthropic efforts, Michael Kors launched “Watch Hunger Stop,” partnering with the United Nations World Food Programme (WFP) to help fight world hunger. Proceeds from annual special-edition products and other targeted initiatives help provide food to children through WFP’s school meals program. To date, Michael Kors has helped WFP deliver over 35 million meals (and counting) to hungry children. For more information on how Capri Holdings Group uses your personal data, please see our Applicant Privacy Notice.