Assistant Property Manager-Crescent Pointe

Job Description

Job Description

Description: About the Role

Phillips Management Group is seeking an experienced and highly motivated Assistant Property Manager to join our team. The Assistant Property Manager supports the Property Manager in the daily operations, leasing, resident relations, and administrative functions of the property. In the Property Manager’s absence, this position assumes full responsibility for achieving community and ownership goals.

This is a hands-on, customer-facing role ideal for a professional who thrives in a fast-paced, team-oriented environment and takes pride in delivering exceptional resident experiences.

• Assist the Property Manager in all aspects of property operations.
  
• Assume full management responsibilities in the Property Manager’s absence.
  
• Support leasing and maintenance teams with coaching, onboarding, and ongoing training.
  
• Develop and manage the property’s social media presence and annual marketing plan.
  
• Assist with recruiting, interviewing, and new hire paperwork.
  

• Greet and assist prospects professionally and courteously.
  
• Maintain complete knowledge of floor plans, rates, availability, and amenities.
  
• Oversee the application process and ensure compliance with Fair Housing laws.
  
• Conduct tours, process applications, and ensure move-ins are seamless.
  
• Keep the leasing office, model, and target apartments in market-ready condition.
  

• Provide superior customer service to residents and prospects.
  
• Respond promptly to resident concerns, maintenance requests, and complaints.
  
• Follow up after maintenance work for quality assurance.
  
• Monitor lease renewals, distribute notices, and encourage retention.
  
• Assist in planning resident events and enforcing community policies.
  

• Accurately process rent collections, deposits, and postings.
  
• Maintain organized and compliant resident files.
  
• Prepare and issue notices (vacate, late, pest, etc.) as needed.
  
• Review and manage delinquency reports; assist with filing evictions when necessary.
  
• Utilize company software including Onesite, RealPage, and Microsoft Office.
  
• Ensure timely and accurate data entry in all systems.
  

• Excellent customer service and interpersonal communication skills.
  
• Strong organization and time management abilities.
  
• Ability to prioritize, multitask, and perform under pressure.
  
• Working knowledge of property management software (Onesite/RealPage preferred).
  
• Team player who demonstrates professionalism and integrity.
  

• High school diploma or equivalent required; college degree preferred.
  
• 4–6 years of property management or leasing experience required.
  
• CALP (Certified Apartment Leasing Professional) required.
  
• CAM (Certified Apartment Manager) preferred.
  
• (If applicable) South Carolina Property Manager License required for SC properties.
  

• Must be able to work scheduled hours consistently and occasional overtime as needed.
  
• Occasional travel for company meetings or training may be required.
  
• Ability to lift up to 15–20 pounds occasionally and sit for prolonged periods.
  

At PMG, we believe in delivering a “Phillips Experience” — a standard of excellence rooted in service, respect, and teamwork. You’ll be part of a supportive organization that values professional growth, accountability, and a genuine commitment to our residents and communities.

Location: North Charleston, SC
Employment Type: Full-Time | Hourly
Pay Range: Competitive and commensurate with experience

Ready to join our team?
Apply today and become part of a company that’s redefining property management excellence.