Country Manager

General Information Country Manager, LATAM (Remote) Location: Cary, NC, Remote Organization: ThreeWire, Inc. Job Type: Full Time - Regular Description and Requirements ABOUT WCG: WCG’s clinical solutions are built on a foundation of best-in-class clinical services companies. We deliver transformational solutions that stimulate growth, foster compliance, and maximize efficiency for those performing clinical trials. WCG is proud to serve individuals on the frontlines of science and medicine, and the organizations striving to develop new products and therapies to improve the quality of human health. It is our role to empower them to accelerate advancement, while ensuring the risks of progress never outweigh the value of human life. WHY WE LOVE WCG: At WCG, our employees are our most valuable asset, and as with all our assets, we invest in them with an eye toward future success. We provide each eligible employee with a comprehensive set of benefits designed to protect their personal and financial health to help make the most of their future. Comprehensive Benefits package - Health, Dental, Vision, Life Disability, 401k with match, and flexible spending accounts Employee Assistance Programs and additional work/life resources Referral Bonuses and Tuition Reimbursement Flexible PTO Volunteer Time Off to benefit the community Opportunities for career development with on-the-job training, certification assistance, and continuing education reimbursement The expected base salary range for this position is $65,700-$102,000. This salary range may vary based on the candidate’s qualifications, experience, skills, education, and geographic location. Please note that this a remote position available exclusively to candidates who reside in the United States. While the individual selected for this role will be based in the United States, they will support countries within Latin America. JOB SUMMARY: The Country Manager is responsible for adapting, adjusting and managing the execution of services with a focus on delivery through strategic recruitment and retention. A primary goal of this role in relation to recruitment strategies is to confirm and verify each step of the recruitment and retention strategy at each pivot point, ensuring our services consistently align with the study goals. This includes understanding each assigned site’s current and projected contribution rates, allowing sponsors to make informed decisions, thereby effectively de-risking the study and accelerating timelines. This role also includes the placement and management of qualified medical staff (Clinical Research Coordinators) in healthcare organizations (HCOs) participating in clinical trials within their respective country(ies). ESSENTIAL DUTIES/RESPONSIBILITIES: Site Engagement: Presents services to local Clinical Research Associates (CRAs), Sponsors and Study Sites. Prioritize clear communication that reinforces the value statement to sites and through services, including Clinical Research Coordinators (CRCs). Utilize targeted approaches per the determined recruitment and retention strategy set forth by the sponsor and fitted to each site. Reinforce relationship building with Study Site Investigators and Study Site Team. Assess site needs within objective of determined recruitment and retention strategy. Management of implementation of applicable contracts with HCOs. Communicate in alignment with the service value messaging through all communications (email and calls). Locates and provides training of study personnel (Clinical Research Coordinators). Program Support: Management of study personnel (Clinical Research Coordinators) and referral and community outreach programs. Manages Clinical Research Coordinator’s working hours and approves invoices. Follows up with Study Site Team regarding current initiatives and offers alternative services/solutions where applicable. Provides overall support to ensure program success (weekly client and site updates). Reports program results to Project Managers. Based on the volume of services within the Countries assigned to their remit, may lead contracted individuals to support the administrative work. Reporting: Timely and accurate updates to internal tracker(s). Attend regular internal calls as scheduled by the manager or Project Manager for assigned programs. May assist in presenting status reports to clients/sites and management. The duties of this position are carried out in accordance with WCG’s Standard Operating Procedures and methodologies, Good Clinical Practice, European General Data Protection regulations and local country anti kick-back anti-bribery regulations. Other duties as assigned by supervisor. These may, on occasion, be unrelated to the position described here. Attendance and punctuality are essential functions of the position. EDUCATION REQUIREMENTS: Bachelor’s degree in the sciences, marketing, or business; or equivalent education/relevant experience. QUALIFICATIONS/EXPERIENCE: At least 2 years of project management or sales experience within the healthcare industry (medical device, pharmaceutical, managed care, etc.), clinical trial recruitment and/or other similar service experience. Native Spanish speaker strongly preferred. Proficiency in both Spanish and English, written and spoken, is essential for this position. Outstanding written, verbal, and presentation skills with the ability to influence and gain the confidence of all levels of management, both internally and externally. Excellent problem solving, planning, organizational, reporting and management skills with the ability to utilize current technology and tools to enhance the effectiveness of deliverables and services. Proven team building and experience in implementing complex deliverables and drives continuous process improvement within projects. Proficiency in Microsoft applications (Word, Excel, MS office) and IT affinity. Excellent time management skills and multi-tasking abilities to work with varying levels of resources to ensure delivery of expectations in a fast-paced environment, with willingness and enthusiasm for hands-on completion of tasks. TRAVEL REQUIREMENTS: 0% – 5% 5% - 10% 10% - 20% 20% - 50% >50% Physical and Sensory Requirements: The physical and sensory requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be offered to individuals with disabilities to assist in performing the essential functions of the position. Work activities involve light to moderate physical effort (for example, sitting in one place for extended periods of time, standing, walking, bending, lifting lightweight objects, intermittent to sustained periods of keyboarding). Majority of time is spent in a seated position with frequent opportunity to move about at will. Activities require a variety of easy muscle movements. Work activities involve a frequent need to concentrate on a variety of sensory inputs for moderate to lengthy durations at a time requiring diligence and attention to interpret effectively. There will be a need to attend to single or simultaneous tasks where accuracy of details is important. The need for detailed and precise work is high. #LI-Remote WCG is proud to be an equal opportunity employer Qualified applicants will receive consideration for employment based on merit and without regard to race, color, national origin or ancestry, religion or creed, sex, sexual orientation, gender expression, gender identity, age, marital status, family or parental status, disability, genetic information, citizenship, veteran status, or any other legally recognized basis or status protected by federal, state, or local law. WCG complies with the Vietnam Era Veterans' Readjustment Act and Section 503 of the Rehabilitation Act. We promote a “One WCG” culture where all are welcome, respected, valued, and empowered to make a difference every day to advance clinical research. #J-18808-Ljbffr