Case Manager (Part Time, .4 Days)

Why join Connections

If youre passionate about making a meaningful impact working in a mission-driven environment and helping redefine behavioral health crisis care we invite you to join us at Connections Health Solutions. Together wer e saving lives and changing the face of behavioral health.

A bout Connections

Were not just behavioral health people were crisis people . When individuals need support now we provide immediate-access behavioral health crisis care that stabilizes supports and connects people to the resources they need to continue their recovery.

Founded by emergency room psychiatrists our physician-led data-driven model is backed by more than 15 years of crisis care expertise . Recognized by SAMHSA and the National Council for Mental Wellbeing as a national best practice weve delivered critical crisis care to thousands of people during some of the most challenging moments of their lives. Our mission is simple and unwavering: providing immediate care to people in crisis and connecting them to long-term support within their community.

About the RESET Center operated by Connections

Located in San Franciscos South of Market neighborhood the RESET Center provides an alternative destination for individuals who are found to be publicly intoxicated (due to alcohol and/or d rugs) and would otherwise be transported to the emergency department or jail.

In collaboration and partnership with local law enforcement and public health agencies the RESET Center aims to effectively divert intoxicated individuals away from the criminal justice and/or healthcare systems to improve outcomes reduce systemic burden and support connection to needed resources within the community.

Earn More with Shift Differentials

Maximize your earnings with additional hourly pay:

• $2/hr -> Monday-Thursday Nights
• $3/hr -> Friday-Sunday Nights
• $2/hr -> Saturday-Sunday Days

What Youll Do:

The Case Manager at the RESET Center provides person-centered care coordination engagement and discharge planning to individuals utilizing the sobering program. Working from a harm-reduction and trauma-informed approach the CM supports participants in stabilizing safely explores immediate needs and connects them to ongoing services in the community.

This role conducts brief screenings and assessments engages in crisis de-escalation when needed and collaborates closely with community partnersincluding onsite Sheriffs staff local law enforcement emergency departments and outpatient providersto facilitate rapid discharge and seamless linkage to care. The CM ensures participants leave the program with clear next steps and access to resources that promote health recovery and stability.

• Welcome individuals with empathy respect and a non-judgmental approach in a low-barrier trauma-informed environment.
• Engage participants using motivational interviewing to identify needs goals and readiness for services.
• Conduct brief screenings and assessments to understand risk safety and resource needs.
• Provide education encouragement and practical support tailored to participant goals.
• Develop short-term accessible discharge plans for individuals staying between 424 hours.
• Coordinate referrals and warm handoffs to community resources including:
  • Substance use treatment (outpatient detox MAT)
  • Managed alcohol programs
  • Mental health providers
  • Shelters crisis housing and social services
  • Hospital or emergency care when clinically appropriate
• Support crisis de-escalation and conflict intervention in collaboration with the care team.
• Document timely and accurate services entries in Epic to support care coordination safety and communication.
• Maintain collaborative relationships with law enforcement public health partners and community agencies.
• Complete required RESET Center trainings.
• Perform all other duties as assigned.

What Youll Bring:

• 1-3 years of experience in harm reduction crisis services behavioral health or related community care settings

• High School diploma or equivalent

• Experience supporting law enforcement diversion or working alongside first responders emergency departments or criminal-legal partners

• Must obtain Overdose Prevention and Narcan Administration training within 30 days of hire

• Basic computer literacy including the ability to document in an electronic health record (EHR)
• Ability to obtain and accurately record vital signs
• Strong attention to detail and ability to complete documentation in a timely manner
• Ability to successfully complete Basic Life Support (BLS) certification during the first week of employment
• The Company has a mandatory vaccination policy. All successful applicants must be fully vaccinated including showing proper documentation or otherwise be exempt pursuant to the Companys exemption process prior to their start date as a condition of employment

It would be great if you had:

• Prior experience with Managed Alcohol Programs (MAP) medical respite interim housing or sobering programs

• Current Basic Life Support (BLS) certification
• Associate Degree in Behavioral Health or related field

• Lived experience related to substance use recovery homelessness or justice system involvement is highly valued and encouraged

What We Offer:

Full-time only:

• Employees (and their families) are offered comprehensive health insurance including Medical Dental Vision Accident Critical Illness and Hospital Indemnity
• CHS pays for Basic Life AD&D Short and Long-Term Disability
• Voluntary Life insurance option for employees and their families
• Health Savings Accounts (with $1000 to $2000 employer contribution depending on plan)
• Flexible Spending Accounts (health care dependent care and commuter benefits for eligible transportation expenses)
• 401k company match after 6 months (50% of deferrals up to 6% of compensation)
• Generous PTO starting at 160 hours accrued annually and 12 recognized company holidays
• Companypaid parental leave available to eligible employees

All employees (Pool Part-time and Full-time):

• Employee Assistance Program to help with confidential emotional support work life solutions financial solutions legal assistance or online support
• After 90 days you are auto enrolled in the 401k Plan

Connections Health Solutions is proud to be a Second Chance employer.

Inclusion & Equal Opportunity

Connections Health Solutions is an Equal Opportunity Employer.
We welcome applicants of all backgrounds and do not discriminate based on race color religion sex gender identity national origin age disability veteran status sexual orientation or any other protected characteristic.

Actual compensation is based on relevant experience education internal equity and budget.

San Francisco Pay Range

$26 - $30 USD

EEO Statement

Connections Health Solutions is an equal opportunity employer. We do not discriminate based on race color religion sex sexual orientation gender identity national origin age disability veteran status or any other characteristic protected by law. We are committed to creating an inclusive and welcoming environment for all employees and applicants.

Recruitment Fraud Warning

Connections Health Solutions has been made aware of individuals impersonating our recruiters and issuing fraudulent interview invitations and job offers.

Please note:

• Official communications come only from an email address ending in @ .
• We will never extend an offer without completing our formal interview process.
• We will never ask candidates to pay fees purchase equipment or send money as part of the hiring process.

If you receive a suspicious communication claiming to represent Connections Health Solutions please contact to verify its authenticity before responding.

Required Experience:

Manager