Director OF Customer Experience
Applied Labs
LAGOS is seeking a Director of Omnichannel Contact Center in the United States to lead strategy, implementation, and optimization of the customer engagement ecosystem across phone, chat, email, SMS, and social channels. You will own Zendesk, AI-enabled service technologies, and CX operations to drive growth and exceptional experiences. You will partner with Retail, Ecommerce, Marketing, Technology, and Operations to align capabilities with evolving business needs, while establishing scalable #J-18808-Ljbffr
Vacancy posted 3 hours ago
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