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Customer Service Skills Instructor

$50 per hour

BLDG SVC 32 B-J

Job Description

Job Description

SEIU 32BJ Training Fund

Miami, Florida

Customer Service Instructor

The 32BJ Training Fund is seeking qualified candidates from the Miami metropolitan area for a part-time Customer Service instructor position.

About us:

SEIU 32BJ is a service union that represents cleaners, maintenance workers, service staff, and security officers in the Miami/Ft. Lauderdale area and nine other states on the East Coast. Our mission is to educate every member so that they have the tools they need to meet the challenges of a changing industry.

Who we’re looking for:

  • Creative, dynamic teachers with good interpersonal skills who enjoy working in diverse linguistic and cultural settings.
  • Teachers who are looking to empower workers through industry skills education.

Responsibilities:

  • Plan and implement lesson plans that are aligned to the program curriculum and incorporate the provided educational materials.
  • Teach course content using a student-centered teaching approach.
  • Maintain and submit records of attendance.
  • Maintain ongoing communication with supervisor.
  • Participate in relevant professional development activities, as available.

Qualifications:

  • Experience teaching or training in customer service or related fields.
  • Knowledge of customer service principles and best practices.
  • Experience working in service industries such as property management, airports, hospitality, or retail.
  • Strong interpersonal skills and the ability to interact with students from a variety of linguistic and cultural backgrounds.
  • Ability to use digital platforms to instruct, communicate, and record program data.
  • Spanish proficiency required. All classes are taught in Spanish.

COVID-19 Considerations

  • Record of completed COVID-19 vaccine or confirmed medical/religious exemption.
  • Compliance with current COVID-19 protocols of the organization.

Classes Offered

  • Variable schedule that could include weekday, some weekday evenings, and some Saturdays

Location(s)

  • All classes are delivered at the Miami Airport

Compensation:

  • $50 per teaching hour
  • Paid preparation time
  • Paid in-house training, coaching, and professional development opportunities
Vacancy posted 29 days ago
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