Customer Service Skills Instructor

Job Description

Job Description

SEIU 32BJ Training Fund

Miami, Florida

Customer Service Instructor

The 32BJ Training Fund is seeking qualified candidates from the Miami metropolitan area for a part-time Customer Service instructor position.

About us:

SEIU 32BJ is a service union that represents cleaners, maintenance workers, service staff, and security officers in the Miami/Ft. Lauderdale area and nine other states on the East Coast. Our mission is to educate every member so that they have the tools they need to meet the challenges of a changing industry.

Who we’re looking for:

• Creative, dynamic teachers with good interpersonal skills who enjoy working in diverse linguistic and cultural settings.
• Teachers who are looking to empower workers through industry skills education.

Responsibilities:

• Plan and implement lesson plans that are aligned to the program curriculum and incorporate the provided educational materials.
• Teach course content using a student-centered teaching approach.
• Maintain and submit records of attendance.
• Maintain ongoing communication with supervisor.
• Participate in relevant professional development activities, as available.

Qualifications:

• Experience teaching or training in customer service or related fields.
• Knowledge of customer service principles and best practices.
• Experience working in service industries such as property management, airports, hospitality, or retail.
• Strong interpersonal skills and the ability to interact with students from a variety of linguistic and cultural backgrounds.
• Ability to use digital platforms to instruct, communicate, and record program data.
• Spanish proficiency required. All classes are taught in Spanish.

COVID-19 Considerations

• Record of completed COVID-19 vaccine or confirmed medical/religious exemption.
• Compliance with current COVID-19 protocols of the organization.

Classes Offered

• Variable schedule that could include weekday, some weekday evenings, and some Saturdays

Location(s)

• All classes are delivered at the Miami Airport

Compensation:

• $50 per teaching hour
• Paid preparation time
• Paid in-house training, coaching, and professional development opportunities