Operations Manager

Who We Are NatureBridge provides best-in-class environmental science education experiences for more than 30,000 students and their teachers every year in the world’s best classrooms: our National Parks. Our mission is to connect young people to the science and wonder of the natural world, igniting self-discovery and inspiring stewardship of the planet. Through our programs, students explore the outdoors, connect with their peers, discover themselves and develop a lasting relationship with science and the environment around them. What You Will Do As the Operations Manager, you will be the primary steward of program logistics and information, ensuring smooth program operation. Responsibilities include all pre‑trip communications with school groups, managing pre‑trip paperwork, coordinating with Education, Sales, Facilities, and Food Service, and ensuring a seamless customer experience. This full‑time, year‑round, Monday‑Friday position is located on site at our Golden Gate National Recreation Area campus and is not remote. Primary Duties Communication: Communicate regularly with teachers, school administrators, and trip coordinators to determine logistics and set expectations for learning and outcomes. Conduct weekly informational phone calls with Group Coordinators, track and send multiple emails to over 200 school groups a year, and train new Group Coordinators on preparing chaperones for a NatureBridge experience. Address risk management concerns with clients/vendors and coordinate necessary modifications. Administrative: Manage online registration, Salesforce portals, and the Program Information drive. Lead innovation and maintenance of our CRM tools. Provide the Operations Team with administrative support, onboarding/offboarding personnel, and maintain current operations manuals. Refine, develop, communicate, and support logistics systems. Maintain a comfortable and welcoming campus for all customers. Participate in weekly cross‑departmental meetings and monthly meetings with National and other campus Operations teams. Perform all other duties as assigned. Other: Provide support to the Education team, collaborate with Education Managers on weekly meetings, annual hiring processes, and staff training; perform duties of the Evening Team members when needed; assist other departments as needed. Compensation $27.50 per hour Medical, dental, and vision insurance 403(b) retirement plan with employer match after six months Generous paid vacation, training days, and sick leave Employee Assistance Plan (EAP), Flexible Spending Account (FSA), and more Who You Are Relevant administrative, operations, or educational experience Organized, able to balance competing logistics, with strong attention to detail Excellent written and verbal communication and customer service skills; able to convey complex logistical information Collaborative, positive working relationships with staff and guests Strong problem‑solving skills, able to make independent decisions while meeting multiple stakeholders Commitment to equity and inclusion in the workplace; applicants from communities historically excluded from environmental education are especially encouraged Office experience managing and communicating information quickly and accurately Experience with Google Suite (Calendar, Gmail, Sheets, Docs) and database or CRM management; internet and e‑mail proficiency required Why Join the NatureBridge Team Mission‑driven organization that values contributions to young people and the environment Work in a beautiful natural setting with dedicated staff passionate about the environment Growth, self‑examination, and creation of equitable and inclusive environments for staff and participants *Employment eligibility is contingent on successful completion of a background check. Equal Opportunity Employer – NatureBridge is an Equal Opportunity Employer and does not discriminate based on any protected class. We encourage qualified applicants from diverse backgrounds to apply. If you require accommodation, let us know. #J-18808-Ljbffr tendersglobal