Patient Financial Access Facilitator

Job Description

Job Description

We are looking for a Patient Financial Access Facilitator to support front-end patient access operations for a healthcare organization in New Haven, Connecticut. This Long-term Contract position focuses on delivering a smooth registration and scheduling experience while maintaining accurate demographic, insurance, and financial records for each visit. The ideal candidate is comfortable working in a fast-paced clinical setting, communicates clearly with patients and care teams, and applies payer and compliance guidelines to help ensure timely service and clean billing outcomes.

Responsibilities:
• Manage patient check-in and check-out activities by entering, reviewing, and updating demographic, coverage, and account details with a high level of accuracy.
• Schedule and adjust appointments based on provider availability, visit type, timing requirements, and patient needs while coordinating closely with clinical staff.
• Confirm patient identity and follow established safety and fraud-prevention procedures to protect patients and maintain compliance standards.
• Verify insurance eligibility, enter coverage information correctly, and support billing readiness by securing complete and accurate financial data.
• Collect co-pays, outstanding balances, and required documentation, including signatures and authorizations, in line with departmental policies.
• Assist patients who need additional support, including individuals with language, hearing, or accessibility needs, to help ensure an inclusive registration experience.
• Monitor wait lists, recalls, and open appointment slots to improve scheduling efficiency and help maximize clinic utilization.
• Document visit-related details thoroughly in the appropriate systems and maintain organized records that support operational and reimbursement requirements.• Prior experience in patient registration, healthcare scheduling, medical front desk support, or a related patient access function.
• Working knowledge of insurance verification, benefit review, co-pay collection, and financial clearance processes.
• Strong customer service and communication skills with the ability to remain detail-oriented in a busy, patient-facing environment.
• Ability to use multiple applications and online tools to complete registration, scheduling, and documentation tasks accurately.
• Familiarity with healthcare policies, confidentiality standards, and regulatory requirements affecting patient access and billing.
• Strong attention to detail with the ability to identify discrepancies, resolve routine issues, and maintain high-quality records.
• Ability to collaborate effectively with clinical teams, administrative staff, and patients from diverse backgrounds.
• Bilingual English/Spanish communication skills are helpful but not required.