BPR Business Analyst

BPR Business Analyst

CAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right—whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.

Job Summary

We are looking for a motivated BPR Business Analyst ready to take us to the next level! If you have experience analyzing current state business processes across multiple functional areas and are looking for your next career move, apply now.

Job Description

We are looking for a BPR Business Analyst to support enterprise-wide business process reengineering initiatives by analyzing, documenting, and redesigning processes to improve efficiency, service delivery, compliance, and cost effectiveness. This position will be a full-time, contract role and is onsite in Middletown, PA.

What You'll Do

• Analyze current state ("as-is") business processes across multiple functional areas including tolling operations, finance, procurement, maintenance, customer service, and enterprise systems
• Facilitate process mapping and documentation using industry-standard methodologies such as BPMN
• Identify inefficiencies, risks, redundancies, and compliance gaps within existing processes
• Design optimized future state ("to-be") processes aligned with organizational goals and modernization initiatives
• Develop business cases, cost/benefit analyses, and impact assessments for proposed process improvements
• Collaborate with internal stakeholders including operational leaders, subject matter experts, IT teams, and vendors
• Facilitate workshops, working sessions, and interviews to gather requirements and validate process designs
• Serve as a liaison between business users and technical teams during system implementations and upgrades
• Elicit, analyze, and document business, functional, and non-functional requirements
• Produce clear documentation including process flows, use cases, SOPs, gap analyses, and traceability matrices
• Ensure requirements align with regulatory, audit, and public sector compliance standards
• Support change management initiatives related to process and system transformations
• Assist with user acceptance testing (UAT), training development, and transition planning
• Measure post-implementation outcomes and support continuous improvement efforts

What You'll Need

Required:

• Bachelor's degree in Business Administration, Information Systems, Public Administration, Industrial Engineering, or a related field
• 3–5+ years of experience as a Business Analyst, Process Analyst, or BPR Analyst
• Experience with business process modeling, reengineering, or continuous improvement initiatives
• Strong analytical, facilitation, and documentation skills
• Experience working with cross-functional teams in complex organizations
• Proficiency with process mapping tools such as Visio, Lucidchart, or equivalent
• Excellent written and verbal communication skills

Preferred:

• Experience working in government, transportation, tolling, utilities, or large public sector environments
• Familiarity with enterprise systems such as ERP, asset management, or customer service platforms
• Knowledge of Lean, Six Sigma, or other process improvement methodologies
• Relevant certifications such as CBAP, CCBA, or Lean Six Sigma
• Experience supporting IT modernization or digital transformation initiatives

Physical Demands

• Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standards
• Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings
• Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor

The pay range for this position is listed above. Exact compensation may vary based on several factors, including location, experience, and education. Benefit packages include medical, dental, and vision insurance, as well as 401k retirement account access. Employees in this role may also be entitled to paid sick leave and/or other paid time off as provided by applicable law.