Client Service Representative

Client Service Representative

Red Bank Veterinary Hospital offers the opportunity to work in a new, 100,000+ sq. ft. state-of-the-art hospital designed for advanced specialty and emergency care. With MRI, CT, PET scanning, 12 surgical suites, a dedicated ER, and expanded training spaces, RBVH combines innovative medicine with compassionate care for pets, clients, and team members alike.

Compensation: $20 - $24/hr. based on experience

Full-Time Benefits Include:

• Medical, Dental, and Vision
• 401(k)
• Employee Assistance Program (EAP)
• Uniform Allowance
• Paid Time Off:
  • Sick Days
  • Vacation Days
  • Bereavement Leave
• Disability & Life Insurance
• Employee Pet Discount

Schedule:

• Full Time
  • Shifts between 7:00am – 6:00pm available
  • Flexibility for occasional weekend/overnights desired
  • Holiday rotation required for a minimum of 2 holidays worked per year

Job Description

As a Veterinary Client Service Representative, you'll be the welcoming face of our hospital, helping create an exceptional experience for clients while supporting our doctors, veterinary technicians, and hospital team in a fast-paced specialty environment. Responsibilities:

• Greet clients and patients with professionalism and compassion
• Check patients in and out for appointments
• Schedule appointments and recheck visits
• Coordinate front desk operations and support hospital workflow
• Assist families through the euthanasia paperwork process with empathy and sensitivity
• Discuss payment options and process client transactions
• Process daily estimates and financial reports
• Prepare schedules, maintain medical records, file documents, and complete administrative tasks
• Answer incoming phone calls and direct urgent calls to the appropriate clinical team
• Coordinate communication between clients, doctors, and veterinary staff
• Support student training and mentorship opportunities as needed
• Maintain a positive, organized, and client-focused environment

Qualifications

• High school diploma or equivalent.
• Minimum 1 year of customer service experience required
• Excellent communication and interpersonal skills
• Strong organizational and multitasking abilities
• Comfortable working in a fast-paced environment
• Basic computer proficiency and ability to learn new software
• Ability to work collaboratively as part of a team
• Fluent English skills (speaking and reading) required.

Why Choose RBVH?

• Work alongside a dedicated team of veterinary professionals committed to delivering exceptional patient care.
• Thrive in a fast-paced, collaborative environment where your skills make a direct impact on patients and their families.
• Be part of meaningful moments in the lives of pets and their owners, providing compassionate support and care.
• Expand your knowledge through ongoing training, mentorship, and a culture that values continuous learning and professional growth.

About RBVH Red Bank Veterinary Hospital (RBVH) now located in Red Bank, NJ, proudly opened its new, state-of-the-art facility in May 2024—an expansive, 100,000+ square foot space nearly twice the size of our original Tinton Falls location. This milestone marks the continuation of over 40 years of dedicated service to our community.

Nearby Communities RBVH attracts Veterinary Technicians from throughout the Jersey Shore region, Central New Jersey, and the New York metropolitan area, including:

• Tinton Falls, NJ
• Middletown, NJ
• Holmdel, NJ
• Colts Neck, NJ
• Freehold, NJ
• Marlboro, NJ
• Howell, NJ
• Eatontown, NJ
• Long Branch, NJ
• Asbury Park, NJ
• Staten Island, NY
• Brooklyn, NY
• Bayonne, NJ
• Jersey City, NJ

About Ethos Veterinary Health Ethos Veterinary Health, part of the NVA Group, is where you come to practice world-class medicine, and help shape what veterinary care becomes next. Across our network of 140 specialty and emergency hospitals, science moves forward, standards are elevated, and innovation is put into practice every day. You'll work alongside respected veterinary leaders in academic-caliber hospitals designed for learning, teaching, and discovery. Here, mentorship is a two-way street. You'll share your expertise, learn from others, and continue to grow, clinically, professionally, and personally. At Ethos, you inspire hope, deliver exceptional care, and pursue veterinary medicine at its highest level, together.

Equal Opportunity Employer Ethos is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided based on qualifications, competence, merit, and business need.