Customer Service & Lead Conversion & Automation Specialist Part Time

Job Description

Job Description

Benefits:

• Bonus based on performance
• Competitive salary
• Employee discounts

Win Kids Sports & Learning Center Flower Mound, TX
NOW HIRING IMMEDIATE START AVAILABLE

Are you passionate about working with families and helping children thrive in a high-energy, fun, and professional environment? Win Kids Sports & Learning Center is seeking a Customer Service & Lead Conversion & Automation Specialist to join our team and help us deliver our award-winning programs in Gymnastics, Ninja Warrior, Pre-K Enrichment, Camps, and Birthday Parties!

This is a part-time position offering hourly pay + performance incentives with opportunities for leadership and career growth. Were looking for someone who brings energy, accountability, and great communication to every customer interaction.

HOURS
Wednesday/Thursday 3:00pm-8:30pm
Saturday 8:30am-12:30 PM
*additional hours could be considered

ABOUT WIN KIDS

Win Kids is more than a childrens sports centerits a place where kids build confidence, coordination, friendships, and lifelong skills. Our team culture is inspired by world-class hospitality (think Disney, Lifetime Fitness, and Great Wolf Lodge), and we pride ourselves on delivering excellence in everything we do.

Learn more about our programs at

WHAT YOULL DO

As a Customer Service, Lead Conversion & Automation Specialist , youll play a dual role that is both customer-facing and tech-enabled. Your primary responsibility will be to connect with past and potential customers by phone using our Go High Level CRM pipeline , following up on leads, re-engaging inactive clients, and helping families get started in our programs.

In addition, you'll be a supportive and welcoming presence at the front deskworking closely with our customer service and enrollment team to ensure smooth daily operations and an outstanding experience for every family who walks through our doors.

Key Responsibilities:

Make outbound and follow-up phone calls using the Go High Level pipeline , focusing on reactivating past customers and guiding new leads through our program offerings

Provide exceptional service to parents and studentsgreet everyone with energy and professionalism

Guide families through the enrollment process for classes, camps, and events

Manage incoming phone and web inquiries with friendly efficiency

Maintain accurate records of enrollments, trials, schedules, and payments

Track and meet sales/enrollment benchmarks

Assist with birthday party and camp bookings, confirmations, and customer follow-ups

Keep the lobby and welcome areas tidy and organized

Support the front desk with daily opening/closing and cleaning procedures

Collaborate with the coaching and leadership team to ensure consistent, high-quality experiences

Attend team trainings and bring a yes-minded attitude to every shift

QUALIFICATIONS:
Minimum 12 years of customer service or sales experience

Energetic, warm, and able to communicate clearly with parents and children

Organized, self-motivated, and comfortable working in a fast-paced environment

Strong multitasking ability and comfort using scheduling systems or databases

A love for childrens wellness, education, or athletics is highly preferred

Must be available for evening and/or weekend shifts

PERKS OF WORKING AT WIN KIDS:
Positive, professional, and team-oriented culture

Training and growth opportunities

Discounts on classes and events for family members

Opportunity to make a meaningful impact on children's lives