AMS Office Manager

Job Description

Job Description

The Roving Office Manager is a support position to the operations of our Roving Maintenance Division. The Roving Manager works closely with the Roving Director and Maintenance team to assist with the completion of daily dispatch and reconciliation of our customers' work assignments and invoicing.

The Roving Office Manager’s main duty is to be a viable asset to the team, by taking a vested interest in the operations of the Roving Maintenance Division. This includes effective internal and external communications, technician and vendor-partner relations, as well as, effective data administration and organization. The Roving Office Manager will complete a broad variety of tasks for the company including but not limited to the following as other duties may be assigned:

• Perform service call intake and work order creation
• Perform dispatching of technicians 
• Perform scheduling updates with clients and technicians
• Collect and reconcile completed project information
• Completion of department invoicing for completed projects
• Completion of department credit card reconciliation
• Oversight of Technician time and attendance 
• Assistance with Front Desk coverage as needed
• Provide help in coordinating meetings
• Possess exceptional organizational and time-management skills including working with multiple projects simultaneously and completing reports weekly.

Essential Functions:

• Bi-lingual (Spanish) (preferably)
• Dispatch experience in the service industry preferred
• Strong perseverance in a fast-paced environment
• Continued excellence in customer service
• Positive attitude and excellent problem-solving ability
• Experience with managing and organizing data
• Exceptional communication skills
• Solid working knowledge of computer/mobile programs and software
• Professional verbal and written communication skills.
• Ability to analyze large amounts of data and compile detailed reports.
• Sound independent judgment.
• Attention to detail, organizational, time-management, and problem-solving skills

Key Skills:

Basic math skills; ability to analyze figures; knowledge of accounting principles; excellent verbal/written communication, multi-tasking, prioritizing, and organizational skills

Required Experience: 

• One – Three years’ experience in an administrative role.

Supervisory Responsibilities:

• This position does not have supervisory responsibilities.