Full Time Call Center Representative

Resonance CX Partners' mission is to help experienced professionals find opportunities that truly align with their values. We are not a staffing firm or agency. Resonance CX does not hire for these positions—we identify and validate them from customer-focused organizations directly. Overview Employer Industry: Watch Manufacturing Why Consider This Job Opportunity Hourly rate of $18.50 Access to comprehensive benefits including medical, dental, and vision plans Opportunities for career advancement within a growing company Flexible spending accounts and tuition reimbursement available Employee discounts on watches and other perks Supportive work environment with mandatory training to stay updated on policies What To Expect (Job Responsibilities) Provide first-level assessment, support, and resolution of customer issues Answer inbound calls regarding product orders, parts orders, and repair requests in a fast-paced environment Maintain customer satisfaction ratings based on company criteria Handle dispute escalations in accordance with existing policies and procedures Keep detailed records of customer interactions and transactions What Is Required (Qualifications) Minimum of 3 years of service-related experience in a call center environment Experience in a remote and fast-paced environment Ability to learn systems and multi-task while assisting customers Basic knowledge of Microsoft Suite, including Outlook, Word, and Excel Must be able to work mandatory overtime during peak seasons How To Stand Out (Preferred Qualifications) SAP experience is a plus Bilingual in Spanish is a plus Employment Details Seniority level: Mid‑Senior level Employment type: Full‑time Job function: Customer Service Industry: Telephone Call Centers #J-18808-Ljbffr