Call Center Representative

About the Organization


We are one of the largest family owned food distributors in the tri-state area. Our quality and freshness standards are supported by the most stringent supply chain disciplines. Our care and passion for health is demonstrated by the qualifications we demand in every product bearing the Farmland Fresh Dairies name.... no hormones added / rBST free, antibiotic free milk supply, local sourcing, purity and superior taste.


Our relationships are based on trust, integrity and family values. We serve and enhance our communities. We support our associates to be the best they can be and champion excellence and continuous improvement. We believe in teamwork. We work closely with our partners in an open environment to create "win-win" relationships. We believe it is a privilege to serve. We are always looking for talented individuals that are passionate about innovation and providing an outstanding customer service experience.

Description

JOB SUMMARY: The ideal candidate for this role provides a consistently excellent customer service experience by maintaining the highest degree of courtesy, confidentiality and professionalism. Processes orders for material or merchandise received by telephone, email and fax. Demonstrating drive and enthusiasm while handling customer orders, questions, and complaints and billing inquiries.

This is not a remote position. You will be working in a call center within our distribution center located in Jamaica NY.

WORK SCHEDULE:

• Full time
• 10am - 6pm
• Sunday + weekday
• Must be able to work every Saturday

BENEFITS

• $20-$21 per hour
• $1,000 Sign -on bonus
• Medical, Dental, Vision
• 401K with employer contributions and options for traditional or ROTH employee contributions
• Life Insurance
• Vacation, Holidays and Safe and Sick Leave
• Opportunitues for growth and cross- training in other departments

SKILLS AND ABILITIES

• Bilingual in Spanish preferred
• Organize, prioritize and coordinate multiple tasks
• Able to perform 200 inbound and outbound calls per day
• Answer telephones and transmit messages
• Provide accurate information
• Perform quality work within deadlines with or without direct supervision
• Computer literate
• Classify and organize Reports and Tickets
• Arrange items in alphanumeric or subject order
• Speak clearly
• Work independently
• Plan, schedule and organize work
• Maintain a positive work environment
• Ensure the quality of work as measured against established standards
• Maintain confidentiality

ILLUSTRATIVE DUTIES

• Answers inbound calls for Order delivery, responds to questions
• Perform Outbound calls to customers
• Communicates with customers
• Keys orders via numeric
• Process Special Delivery orders
• Processes all Fax orders
• Completes Driver Notes
• Process late orders, Credit and Complaint forms
• Researches and compiles information
• Attends meetings and serves on temporary committees, as requested
• Ensures office equipment is in working order
• Attends assigned training sessions
• Performs additional duties and assignments, as requested

Full-Time/Part-Time
Full-Time

Location
Farmland Fresh Dairies Queens

Position
Customer Service Representative

Position Requirements

QUALIFICATIONS

• 1+ years working in a goal focused, high volume, customer service oriented environment (ex: call center, office)
• Bilingual Spanish a plus!
• Strong working knowledge of MS Office
• Ability to navigate through several systems/applications simultaneously
• Display a positive attitude
• Reliable attendance
• Ability to work weekends- weekends are a must
• Professional written and oral communication skills
• Demonstrated ability to achieve goals

Shift
Days

EOE Statement
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.


Pay Rate
$20 -$21 per hour


This position is currently accepting applications.