Customer Service Manager

Salary range: $70,000 - $98,000 (National). For California: $75,000 - $104,000. For Washington: $81,000 - $104,000. Job Description Act as liaison between customers and site operational management, resolving issues for the customer. Balance customer requirements with DHL Supply Chain's needs. Serve as main interface to the customer and maintain a good relationship. Champion and monitor customer satisfaction. Ensure customer contract requirements are administered within the Customer Service staff. Ensure customer initiatives, special processes, and data requests are fulfilled consistently, timely, and without impacting daily work processes. Serve as key contact with customer groups, including development and deployment of new or revised processes to meet customer goals and satisfaction. Report on key support areas of account performance. Develop and implement corrective action plans as necessary. Develop department goals/metrics and assist with individual goals to align with company, site and customer objectives. Participate in on-site management team meetings and account/site/customer committee meetings. Ensure execution of CIP workshop action plans, projects, and best practice sharing. Required Education and Experience Bachelor’s degree or equivalent experience, preferred. 2–4 years of experience in a management position, required. 1–3 years of experience in the logistics industry, preferred. Benefits DHL Supply Chain offers multiple benefits including medical, dental, vision, prescription, discounted stock purchase, general bonus plan, 401(k), and a generous PTO policy. Employees enjoy competitive wages, excellent affordable insurance benefits (health, dental, vision, and life), a 401(k) plan, paid vacation and holidays, and a business‑casual work environment focusing on teamwork, associate development, training, and continuous improvement. We are an equal‑opportunity employer. #J-18808-Ljbffr