Customer Service Specialist

Introduction Are you a natural communicator who enjoys solving problems and creating great customer experiences? As a Customer Service Specialist at Orkin, you will be the friendly, knowledgeable voice our customers count on every day. You'll handle service requests, schedule appointments, resolve concerns, and support our field team in delivering exceptional service. Why Orkin? Competitive compensation and 401(k) retirement savings plan Industry‑leading training – no prior experience required Medical, dental, vision & life insurance, paid vacation, sick leave and holidays, employee stock purchase plan Opportunities to volunteer and give back Safe, professional, empathetic, and innovative work culture Responsibilities Answer incoming calls and make outbound calls to customers to schedule, confirm, and follow up on service appointments. Navigate Windows‑ and web‑based systems to track routes and optimize schedules. Apply training expertise to schedule appointments, minimize travel time, and recommend alternative routes. Use listening skills and probing questions to identify customer concerns and evaluate their needs. Update and maintain the customer database with accurate information, call details, dispositions, payments, and results. Reschedule unserved accounts within 24 hours. Participate in quality assurance processes, programs, and initiatives. Safeguard customer privacy and proprietary information. Qualifications Love helping people and creating positive customer experiences. Strong communication and problem‑solving skills. Previous customer service or administrative experience (preferred). Organized, detail‑oriented, and calm under pressure. Confident using computers, scheduling systems, and multitasking during a typical day. Thrives in a team environment and takes pride in providing exceptional support. Work Environment Candidates must meet physical job requirements and safely perform the job duties with or without accommodation: Comfortable sitting at a desk and working with a computer, keyboard, telephone, and other office equipment for extended periods of time. Able to regularly lift and/or move up to 25 pounds. #J-18808-Ljbffr Rollins, Inc.