Final Mile Team Lead

Job Description

Job Description

Position Summary

The Final Mile Team Lead supports the direction and execution of final mile operations by serving as a key resource for the team. This role helps drive alignment, elevate team performance, and act as a liaison between Final Mile Specialists and leadership. The Team Lead plays a critical role in identifying operational gaps, supporting process improvements, and ensuring consistent service delivery.

eShipping's Final Mile shipment department offers timely and reliable delivery of goods directly to the customer's doorstep. Leveraging integration and our network of local/national carriers, eShipping provides a last-mile experience that is seamless. With a focus on efficiency and transparency, eShipping provides real-time tracking and proactive communication, ensuring that every delivery is completed with care.

Essential Duties and Responsibilities

Duties include but are not limited to the following:

• Serve as a go-to resource for Final Mile Specialists, helping clarify priorities and troubleshoot operational issues.

• Lead weekly continuous improvement meetings with customers

• Lead informal team huddles or working sessions to align on daily goals and challenges.

• Assist in onboarding and training new team members, sharing best practices and system knowledge.

• Support escalations by coordinating with carriers, vendors, and internal departments to resolve delivery exceptions.

• Participate in pilot programs or system testing to support continuous improvement initiatives.

• Create weekly reporting metrics to management

• Determine timely and cost-effective transit routes

• Assist in compiling performance data and metrics for team reviews or leadership updates.

• Train team members and implement new processes

• Other administrative duties as assigned

Required Skills and Abilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Ability to work independently while balancing appropriate collaboration with leadership oversight.

• Efficient and courteous customer service and client management

• Strong communication and customer service skills

• “Sense of urgency” and strong initiative

• Proficiency with Microsoft Office and basic technical skills

• Ability to multi-task effectively in a fast-paced team environment

Minimum Education and Experience

• High school diploma or equivalent

• Previous LTL, TL or international experience is helpful

Physical Demands and Work Environment

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. This description reflects management’s assignment of essential functions; it does not proscribe or restrict the tasks that may be assigned.

• Physical Demands: While performing the duties of this job, the employee is regularly required to remain in a stationary position for at least 50% of the time. The employee needs to occasionally move about inside the office to access file cabinets, office machinery, etc. The general level of physical activity would be defined as sedentary. The employee is regularly required to operate a computer and other office productivity machinery, such as a calculator, telephone, copy machine, and printer. Some movements of the hands, arms, and wrists may involve repetitive motions. Specific vision abilities required by this job include the ability to detect, determine, perceive, identify, recognize, judge, observe, inspect, estimate, and assess various activities and surroundings.

• Cognitive/Mental Requirements: While performing the duties of this job, the employee is regularly required to comprehend and use basic language, either written or spoken, to communicate simple and complex information, ideas, and information. The employee is also required to use logic to define problems, collect information, establish facts, draw valid conclusions, interpret information, and deal with abstract variables for unique or unfamiliar situations. The employee must use problem-solving skills to formulate and apply appropriate courses of action for routine or familiar situations. The employee may be required to perform numerical operations including basic counting, adding, subtracting, multiplying, and dividing or more complex quantitative calculations.

• Work Environment: While performing the duties of this job, the employee is inside a central heat and air-conditioned office building. The noise level in the work environment is minimal.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of an employee. Duties, responsibilities, and activities may change at any time with or without notice.

eShipping LLC is an equal opportunity employer.