Customer Experience Coordinator

Quality Plumbing and Mechanical – North Kansas City, MO Pay: $20+/hr (based on experience) Be the voice behind a 5-star service experience! We’re looking for a detail‑oriented and customer‑focused Customer Experience Coordinator (CEC) to join our team at our North Kansas City location. This role is perfect for someone who thrives in a fast‑paced environment and enjoys working with both customers and technicians to keep service operations running smoothly. Key Responsibilities Customer Experience: Deliver friendly, professional service over the phone from the first call to final follow-up. Scheduling & Dispatching: Book service calls, assign technicians, and maintain an optimized daily schedule. Technician Liaison: Serve as the go‑to office contact for your assigned group of techs—ensuring they have what they need and stay in the loop. Follow‑Up Calls: Conduct happy calls after service and handle any needed follow‑up communications. Timesheet Management: Collect, review, and submit accurate technician timesheets. Invoicing: Prepare and send invoices through ServiceTitan (ST) and 3rd‑party platforms; ensure all job details and billing information are accurate and complete. Payment Collection: Collect payments over the phone and log transactions properly. What You Bring Excellent verbal and written communication skills Strong attention to detail and multitasking ability Comfort with dispatching software, CRMs, or platforms like ServiceTitan (or similar) Experience in customer service, scheduling, or service industry support Positive attitude, team spirit, and a proactive work ethic Location North Kansas City Office Pay & Benefits $20+ per hour , depending on experience Supportive work environment and opportunity to grow Benefits #J-18808-Ljbffr