Customer Experience Coordinator

$20 per hour

Quality Plumbing LLC

Quality Plumbing and Mechanical Now Hiring: Customer Experience Coordinator (CEC) — North Kansas City, MO

Pay: $20+/hr (based on experience)

Be the voice behind a 5-star service experience!

We’re looking for a detail-oriented and customer-focused Customer Experience Coordinator (CEC) to join our team at our North Kansas City location. This role is perfect for someone who thrives in a fast-paced environment and enjoys working with both customers and technicians to keep service operations running smoothly.

Key Responsibilities

Customer Experience: Deliver friendly, professional service over the phone from the first call to final follow-up .
Scheduling & Dispatching: Book service calls, assign technicians, and maintain an optimized daily schedule.
Technician Liaison: Serve as the go-to office contact for your assigned group of techs—ensuring they have what they need and stay in the loop.
Follow-Up Calls: Conduct "happy calls" after service and handle any needed follow-up communications.
Timesheet Management: Collect, review, and submit accurate technician timesheets.
Invoicing:
Prepare and send invoices through ServiceTitan (ST) and 3rd-party platforms .
Ensure all job details and billing information are accurate and complete.
Payment Collection: Collect payments over the phone and log transactions properly.

What You Bring

Excellent verbal and written communication skills
Strong attention to detail and multitasking ability
Comfort with dispatching software, CRMs, or platforms like ServiceTitan (or similar)
Experience in customer service, scheduling, or service industry support
Positive attitude, team spirit, and a proactive work ethic

Location

North Kansas City Office

Pay & Benefits

$20+ per hour , depending on experience
Supportive work environment and opportunity to grow
Benefits

Ready to apply? Send your resume and a short message telling us why you’d be a great fit. We can’t wait to connect with you!

Apply

Vacancy posted 11 hours ago

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