Customer Support Coordinator / Dispatcher

Job Description

Job Description

Customer Support Coordinator / Dispatcher

???? Raytown, MO (On-Site)

???? Full-Time | Monday–Friday | 8:00 AM – 5:00 PM

???? $20–$25/hour + Benefits based on experience and performance

⚡ This is NOT a typical office job

If you want a slow-paced, low-accountability role—this isn’t it.

If you take ownership, move fast, and care deeply about serving customers well , keep reading.

Who We Are

Watchmen Security Services is a faith-based Midwest security integrator helping businesses and homeowners protect what matters most through cameras, access control, alarms, and fire systems.

We are growing—and we’re building a team that is hungry, accountable, and committed to excellence .

We don’t just answer calls.

We solve problems, support our field team, and deliver a best-in-class customer experience—every time.

What You’ll Own

This role is the heartbeat of our service operation :

• Answer incoming calls and emails with urgency and professionalism
• Schedule and dispatch technicians efficiently (right tech, right time)
• Troubleshoot basic issues with customers over the phone
• Manage service tickets inside our system (create, update, close)
• Coordinate between customers, technicians, and internal team
• Ensure nothing falls through the cracks— you close the loop
• Keep jobs on track and customers informed at all times

What It Takes to Win in This Role

• You own problems and don’t pass them off
• You are organized and detail-oriented (nothing slips)
• You communicate clearly and confidently
• You stay calm under pressure and figure things out
• You move with urgency and purpose
• You care about doing the job right—not just getting it done

Our Core Values (ARISE)

We hire and fire based on these—no exceptions:

• Attitude – Positive, hungry, solution-focused
• Responsibility – You own it and follow through
• Integrity – Do the right thing, always
• Servanthood – Put customers and team first
• Excellence – High standards, continuous improvement

Compensation & Benefits

• $20–$25//hour (based on experience)
• Health Insurance
• 401(k)
• Paid Time Off (PTO)
• Growth opportunities as we scale

What Success Looks Like (First 90 Days)

• You confidently manage scheduling and dispatch
• Technicians trust you and rely on you
• Customers feel taken care of and informed
• Tickets are clean, accurate, and up to date
• Problems get solved quickly—without being escalated

Who This is For

✔ Someone who thrives in a fast-paced environment

✔ Someone who takes pride in being reliable and organized

✔ Someone who wants to grow with a strong, values-driven company

Who This is NOT For

✖ Someone who needs constant direction

✖ Someone who avoids responsibility

✖ Someone who is okay with things slipping through the cracks

Apply If…

You want to be part of a team that takes customer experience seriously , operates with strong values, and expects a high level of performance.

???? Apply today and help us deliver exceptional service at Watchmen Security Services.

To see if we are a good fit, please complete our compatibility survey HERE

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