HOTEL NIGHT AUDITOR - Hampton Hornell

divh2Front Desk Agent/h2pIndus Hospitality Groups mission is developing, empowering, and supporting success in our employees. At the core of our brand we stand for Growth, Loyalty, Respect, and Flexibility. At Indus we offer a career, not just a job. Over the last four decades we have grown substantially through commitment to the region and communities we serve; helping fuel regional economic development with commerce and employment. We believe success is earned and teamwork matters, that hard work should be recognized, and diversity celebrated, that there is always something new to learn and innovation is supported./ppIndus Hospitality Group owns and operates more than 70 properties, primarily hotels and restaurants in the Rochester, Finger Lakes, and Western New York regions. The team at Indus Hospitality Group has been recognized numerous times as first-class operators, earning national and regional awards including the Dunkin Brands Rising Star of the Year, the Microtel Inn Suites Franchisee of the Year Award, the Hilton Worldwide Lighthouse Award, Best Western Champion Customer Care Award, and TripAdvisor Awards for Excellence./ppReports To: Guest Service Manager or Assistant General Manager/ppSummary/ppResponsible for performing a variety of guest service activities while providing the highest level of service possible in an efficient, courteous and professional manner by following brand service standards and adhering to guidelines and procedures./ppQualifications/ppTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and/or meet the physical demands./ppEssential Duties and Responsibilities include the following. Other duties may be assigned./pulliGreet, register, and assign rooms to guests./liliAnswer telephone./liliPost charges (i.e. room, food, telephone), compute bill, collect payment, and make change for guests./liliMake and confirm reservations./liliMonitor room availability./liliBlock rooms./liliProgram wake-up calls./liliHandle guest mail and messages./liliOpen and close shifts making cash drops as necessary./liliMaintain market stock and coffee area as needed./liliFinalize transactions completed during the day and process credit card transactions./liliPrepare and print folios for departing guests./liliCreate, print, file and transmit required reports./liliCompile daily sales figures and complete the Daily reports./liliComplete End of Month procedures./liliEnsure hotel PMS system is in balance with the reservations system. Correct any discrepancies./liliProvide guests information pertaining to hours and available services of the hotel, i.e. restaurant, lounge, room service./liliProvide guests with directions and information regarding the local area./liliAssist in maintaining the cleanliness of the lobby, front entrance and surrounding areas./liliAssist in checking all lobby fixtures, equipment and conditions (lights, heating/cooling, furniture, wallpaper, etc.) for proper operation, settings and maintenance. Report deficiencies./liliSchedule shuttle runs for guests (hotels with shuttle only)./liliPerform laundry duties as needed./liliSet up continental breakfast./li/ulpCompetencies/ppTo perform the job successfully, an individual should demonstrate the following competencies:/pulliBe at work consistently and on time; Arrive at meetings on time./liliAble to read and interpret written information./liliAble to work alone or with others./liliAble to deal with frequent change, delays, or unexpected events./liliFollow instructions, respond to management direction; Take responsibility for own actions; Complete tasks correctly and on time or notify appropriate person with an alternate plan./liliFollow policies and procedures; Use time efficiently. Conserve organizational resources; Generate suggestions for improving work. Demonstrate accuracy, thoroughness and attention to detail./liliObserve safety and security procedures; Report potentially unsafe conditions; Use equipment and materials properly./liliManage difficult or emotional customer situations; Respond promptly to customer needs and requests for service and assistance./liliIdentify and resolve problems in a timely manner; Develop alternative solutions; Use reason even when dealing with emotional topics./liliDisplay willingness to make decisions; Understand business implications of decisions; Include appropriate people in decision-making process./liliContribute to building a positive team spirit; ask for and offer help when needed./liliTreat people with respect; Approach others in a tactful manner; Follow through on commitments; Work with integrity and ethics; Uphold organizational values./liliMaintain confidentiality; Listen to others without interrupting; Keep emotions under control. React well under pressure./liliSpeak clearly and persuasively in positive or negative situations; get clarification; Respond well to questions; Participate in meetings./liliApply feedback to improve performance; Monitor own work to ensure quality. Strive to continuously build knowledge and skills./li/ulpRequirements/ppEducation and/or Experience/ppOne to three months related experience and/or training; High school diploma or general education degree (GED); or equivalent combination of education and experience./ppComputer Skills/ppTo perform this job successfully, an individual should have basic computer knowledge, i.e. Internet Navigation; Microsoft Excel software and Microsoft Word software./ppLanguage Skills/ppAbility to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or associates of organization./ppMathematical Skills/ppAbility to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent./ppReasoning Ability/ppAbility to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations./ppSupervisory Responsibilities/ppThis job has no supervisory responsibilities./ppPhysical Demands/ppThe following are the customary physical efforts required to perform the essential functions of this job with or without accommodation:/pulliMove, transport, put, install, remove, replace, position, place, transfer/liliMove about or to, position self/liliDetect, operate, adjust, attach, position, set up, handle, tend to, activate, apply, use, modify, input, write, compile, retrieve, make, create, collect, inspect, prepare, service/liliCommunicate, converse, discern, convey, discuss/liliDetermine, identify, recognize, perceive, estimate, judge, compare, observe, assess/liliThe associate must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds./li/ulpWork Environment/ppWhile performing the duties of this Job, the associate is occasionally exposed to fumes or airborne particles; chemicals and dust. The noise level in the work environment is usually moderate. The associate works in an environment open to the general public./ppAcknowledgement/ppThis is not necessarily an exhausting list of responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change (emergencies, change in personnel, workload, rush jobs, technological developments or other business demands)./p/div