Senior Technical Analyst IV

Senior Technical Analyst IV

Location: Glendale, AZ (100% remote)

Type: Contract to hire

Duration: 6 months

What You'll Do:

• The Senior Technical Analyst role is a critical role within the Digital Hub at CSAA. We are transforming our applications and building best-in-class digital capabilities for our customers and looking for bright, curious, tenacious, collaborative, customer obsessed leaders that enjoy working in a fast paced environment. Major responsibilities include collaborating with key stakeholders in the ideation process, elicitation of business and technical requirements, incident management, contributing to future direction and roadmaps, escalated support and product consulting, and creation and maintenance of documentation and supporting artifacts.

What You've Done:

• Performed research and elicited technical requirements for high to very high-complexity / substantial changes to capabilities.
• Helped drive backlog grooming, building of acceptance criteria, spring planning events, and release planning events.
• Drive and facilitate architecture and design meetings, grooming, and planning events.
• Effectively manage priorities, deliverables and timelines with little need for escalation.
• Develop and maintain strong working relationships and partnerships with key business systems stakeholders.
• Support development and delivery of features, fixes and releases.
• Communicate status and details of items to relevant stakeholders.
• Perform impact analysis for proposed changes and/or incidents impacting systems and/or business processes and supports identification of interim procedures if required.
• Researches and articulates expected behavior to stakeholders, peers and partners to facilitate incident management, feature development and/or process changes.
• Create and/or maintain reference materials, communication content, product specifications/business rules, business process diagrams and similar artifacts.
• Plan for and perform ad-hoc and structured testing activities as needed to support feature development, incident resolution, business inquiries and deployment activities.
• Perform data extracts and data analysis and is able to write SQL scripts (including UPDATE, INSERT, DELETE) and analyze queries.
• Act as SME to support business activities as needed.
• Possess deep technical knowledge of one or more key aspects of assigned application(s) and broad technical knowledge of other aspects, including overall system landscape, interfacing applications and functional capabilities.
• May craft and/or support creation of user stories and other artifacts to support delivery of a work item

What You'll Need To Succeed:

• Strong customer relationship, interpersonal, analytical, research, and problem-solving skills.
• Outstanding oral, written, presentation and listening communication skills.
• Effective decision-making skills, even under pressure and while lacking all of the desired information detail.
• Ability to communicate your ideas and solutions in simple language tailored to audience.
• Ability to adapt quickly to changing priorities, assignments, and roles.
• Experience working with applications in a hybrid environment of On-Premise, Cloud, and SaaS.
• Experience with highly transactional account and payment related websites.
• Experience supporting complex systems with significant integration points and external Third Party systems through APIs.
• Ability to work within shifting priorities and tight timelines.
• 5 or more years of analyst experience.
• Experience performing impact analysis.
• Experience working in an Agile environment.