Senior Technical Analyst

Position Overview:
Insight Global is seeking a Senior Technical Analyst for one of our largest clients in Cleveland, Ohio. This individual will play a key role in supporting Customer Master Data Management (MDM) initiatives, partnering closely with business and technical teams to deliver scalable, high quality solutions within the customer data domain and serve as a liaison between functional u and technical development teams to resolve production issues efficiently and effectively.
They will be collaborating with the Customer MDM team and Process team to understand business requirements and translate them into clear, comprehensive functional specifications. This candidate will also support the delivery of Customer Master Data Management initiatives, ensuring alignment with business needs and system capabilities while documenting business processes, identifying gaps, and recommending solutions within Customer MDM and related areas.
$130-$140k

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to View email address on click.appcast.io learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:


Required Skills & Experience

Must Haves:
• Bachelor's degree in Computer Science or Information Technology. In lieu of a degree, at least 7 years of experience in enterprise-wide software support
• 4-6 years of experience in enterprise-wide software support with in-depth knowledge of software development methodologies
• Strong functional experience with Customer Data, TCA Architecture, Order Management, and Accounts Receivable.
• Extensive background in Oracle R12 Order to Cash (O2C) functional implementations within the customer domain.
• Hands on experience managing large volume data conversions in O2C processes.
• Experience supporting integrations between Customer MDM and downstream applications.
• Excellent communication and interpersonal skills - will be heavily collaborating with cross-functional teams and external vendors.


Nice to Have Skills & Experience

Plusses:
• Experience with Oracle Integration Cloud (OIC).
• Development background
• CRM/Salesforce/Dynamics knowledge


Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.