Dental Receptionist

Job Description

Job Description

Dental Receptionist

Position Overview:

The ideal candidate will have experience in dental reception and office operation duties. This role is crucial in ensuring the smooth day-to-day operations of the office while maintaining an exceptional patient experience. We offer flexible scheduling, excellent work/life balance, and open to candidates that can work anywhere from one to five days per week!

Key Responsibilities:

• Greet and check in patients warmly and professionally.
• Schedule, reschedule, and confirm patient appointments to optimize the provider's schedule.
• Verify and update patient insurance information, ensuring accurate billing and claims processing.
• Answer phone calls promptly, addressing inquiries or routing calls to the appropriate team member.
• Maintain and organize patient records in compliance with HIPAA standards.
• Assist in coordinating referrals and pre-authorizations as needed.
• Monitor and manage the office schedule to minimize downtime and enhance productivity.
• Support office marketing efforts by discussing promotions and services with patients.
• Explain procedures, costs, and payment options clearly.
• Handle patient payments, post transactions, and manage financial arrangements.

Qualifications:

• Experience in a dental or healthcare front desk role is strongly preferred.
• Proficiency with dental practice management software (e.g., Dentrix, and/or Denticon).
• Knowledge of dental insurance billing and coding preferred.
• Treatment planning and coordination experience preferred but not required.
• Strong communication and interpersonal skills with a patient-centered approach.
• Excellent organizational skills and attention to detail.
• Ability to multitask and work effectively in a fast-paced environment.
• High school diploma or equivalent; additional certifications or training in dental administration is a plus.

Benefits:

• Competitive salary with potential for long-term growth.
• Comprehensive benefits package including paid time off and 401k.
• Flexible scheduling
• Excellent work/life balance
• Opportunities for professional development and training.
• A positive and team-oriented workplace culture.

Skills:

• General Practice
• Billing
• Claims/Appeals
• Cross-trained (Front/Back Office)
• Insurance
• Management Experience
• PPO
• Scheduling
• Treatment Planning
• Dentrix
• Denticon

Benefits:

• Medical
• Dental
• Vision
• 401k
• PTO

Compensation:

• $18-$30/hour