REPRESENTATIVE I, CUSTOMER SERVICE

Job Description

Job Description

Job Posting Title: Customer Service Account Manager

Company Overview

Inovar Packaging Group, LLC, is proud to be one of North America’s premier flexographic and digital printing companies, dedicated to the success of our employees and customers. We invest in the latest equipment and technology, continually seeking the best strategies and solutions to deliver cutting-edge, top-quality products. Our culture is customer-driven, team-oriented, and built on win-win partnerships.

Why Join Us?

• Competitive pay + Bonus 
• Comprehensive benefits package, including medical, dental, vision, life insurance, short/long-term disability, 401(k) Retirement Plan and Tuition Assistance 
• Paid Time Off (PTO) and company holidays
• Opportunities for career growth within a rapidly expanding company

The Customer Service account Manager serves as the primary point of contact for customers, engaging daily through email and phone to ensure exceptional customer satisfaction. Working in a fast-paced, high-demand, and time-sensitive environment, this role is responsible for accurate and timely order processing, proactive communication, and strong internal collaboration. The role supports customers from the beginning of a project through shipment, providing updates, managing project details, and ensuring all requirements are clearly documented and executed. The Customer Service Account Manager works with all departments and plays a critical role in supporting company growth through customer retention, operational efficiency, and cross-functional alignment.

Key Responsibilities

• Accurately enter and maintain order data within the ERP-based production and order management system to support on-time delivery and minimize rework or production delays.
• Review and confirm order specifications, pricing, quantities, and delivery requirements prior to release to production.
• Coordinate artwork communication between the customer and graphics team, ensuring proofs, revisions, and final approvals are accurately documented.
• Monitor order progress across tech services, quoting, graphics, production, quality, purchasing, scheduling, and shipping to ensure alignment with customer expectations.
• Proactively identify and resolve order discrepancies, artwork concerns, delivery risks, and quality issues.
• Maintain system integrity by following standardized documentation processes to support operational visibility and reporting accuracy.
• Provide exceptional customer service with a focus on accuracy, responsiveness, accountability, and relationship building.
• Perform additional duties as assigned by the Customer Service Manager.

Basic Qualifications

• Experience in a customer service focused role within a manufacturing environment; printing or packaging industry experience preferred.
• Strong time management and organizational skills with the ability to multitask, prioritize, and meet deadlines.
• High attention to detail with a demonstrated commitment to order accuracy and documentation standards.
• A proactive, client service mindset with strong critical thinking and problem-solving abilities.
• Ability to collaborate effectively with team members to support organizational goals and maintain a positive work environment.
• High proficiency in Microsoft Office and ERP or CRM applications.
• Excellent interpersonal and communication skills.
• Demonstrated ability to plan effectively and adapt to shifting priorities and schedules.
• A motivated self-starter with a positive mindset, strong work ethic, and passion for continuous improvement. This individual embraces challenges, seeks out learning opportunities, takes initiative without being prompted, and is committed to both personal and professional growth while contributing to the success of the team and organization.

Preferred Qualifications

• 3+ years of experience in a client focused role within a manufacturing environment.
• Proven experience with B2B interactions in fast-paced, high-demand, time-sensitive environments.
• Experience within the commercial printing or packaging industry is a strong plus.