Customer Success Manager

Customer Success ManagerLetter AI is the world's first unified revenue acceleration platform powered natively by generative AI. Our platform empowers sales teams at customers like Lenovo and Redpanda to ramp up faster with AI-powered training and coaching, instantly find and personalize collateral for customers, and engage their buyers with the industry's first AI Sales Room. We recently raised a $40M Series B led by Battery Ventures, with participation from existing investors including Y Combinator, Lightbank, Northwestern Mutual Future Ventures, Stage 2 Capital, and Formus. The round comes just four months after announcing our Series A, indicating a shift we're seeing in real time: revenue teams aren't asking for more content or tools. They're asking for better outcomes, and Letter AI is bringing those outcomes to life! We 10Xed our revenue last year and are looking for the best of the best in Chicago to join us on the adventure.The RoleWe are looking for an early Customer Success Manager to join our expanding Customer Success team. You will play a meaningful role in helping define how we support and engage our customers as we scale. In this role, you will own key aspects of the customer success journey and ensure both existing and new customers derive maximum value from our platform.Responsibilities include:Own day-to-day customer relationships, serving as the primary point of contact and trusted partner for our clientsDeliver a high-touch, highly responsive customer experience, with frequent touchpoints and fast turnaround on customer needsOnboard new customers and guide pilot customers through successful conversion and long-term adoptionProactively monitor customer health and engagement, quickly identifying risks and taking action to ensure retention and successActively gather customer feedback and partner with the product team to continuously improve the customer experienceBuild deep relationships with customers by understanding their goals, challenges, and definition of successCollaborate closely with Sales and Marketing to support renewals, expansions, and upsell opportunitiesQualifications for the role include:3+ years of experience in customer success, account management, or a related fieldProven track record of managing customer relationships and driving customer successStrong problem-solving skills and ability to think strategically about customer needsExcellent communication and interpersonal skillsAbility to work in a fast-paced startup environment and manage multiple prioritiesExperience with customer success tools and platforms is a plusAs a part of the team at this early stage, you will not only receive a competitive salary and benefits, but also a meaningful equity stake in the company.At Letter AI, we want you to be unapologetically you while operating with our core principles in mind:Customer-obsessed: Make your customers unreasonably happy and everything else will fall into placeAmbitious yet practical: Set big goals, but stay grounded with disciplined execution and ruthless prioritizationDirect yet kind: Never hold back from speaking your mind, but do so in a way that is kind to your colleaguesDriven yet humble: Push for excellence and deliver fast, but keep your humilityJoin us on this exciting journey to build the world's next generational sales tech company. We look forward to hearing from you!