Customer Success Manager

4 days ago Be among the first 25 applicants About GaggleAMP GaggleAMP turns employees into powerful voices on social media. Our AI‑enabled tools make advocacy simple, measurable, and scalable. About GaggleAMP GaggleAMP turns employees into powerful voices on social media. Our AI‑enabled tools make advocacy simple, measurable, and scalable. Why This Role Exists We're growing fast and need a Customer Success Manager who treats their book of business like a mini startup. You'll own a revenue target, lead with insight, and help high-impact customers grow through smarter advocacy. This is a quota-carrying role where success means driving adoption, delivering ROI, and expanding relationships. Who You Are You own outcomes, not tickets You speak strategic CMO: ROI, CAC, media mix You turn dashboards into action plans You love growing accounts as much as protecting them. What You'll Do Retention & Growth Hit and exceed 110% Net Revenue Retention and Expansion ARR goals Flag at-risk accounts using HubSpot health scoring and run "Unrealized ROI" plays. Insight & Enablement Lead strategic QBRs using AI-powered reporting and performance dashboards Build and scale structured success plans with repeatable playbooks Connect platform adoption to performance outcomes and budget efficiency using clear ROI storytelling. Expansion & Advocacy Proactively identify and close upsell and cross-sell opportunities in collaboration with Sales Bring the Voice of the Customer to Product and Marketing to influence roadmap and messaging. Reporting Structure Reports To: Manager of Customer Success Primary Metrics: Net Revenue Retention, Expansion ARR, NPS, Adoption Rate Requirements What You Bring 3+ years in Customer Success, Account Management, or RevOps for a SaaS marketing or martech company Proven track record of driving outcomes that lead to revenue Experience beating retention and expansion targets Confident in ROI conversations with CMOs, Marketing VPs, and RevOps leaders Hands-on with HubSpot (including Customer Success Workspace), ChatGPT or similar tools, and BI platforms like Metabase, Tableau, or Looker Understanding of paid media strategy and marketing budget planning Experience with marketing automation and social media platforms Strong process builder who documents, tests, and improves Analytical mindset with a bias for action Clear, confident communicator across calls, presentations, and written updates Bachelor's degree in Marketing, Business, Analytics, or related field Bonus Points Experience with employee advocacy, social publishing, or influencer marketing Sales background or experience as a quota-carrying account manager Benefits Compensation & Benefits OTE: Starting at $90,000 (base + variable) Flexible PTO Remote‑first team Medical, dental, and vision 401(k) with company match Our Values We're a values-driven company. If ours resonate with you, we want to meet. Read our values → Ready to Lead the Future of Employee Advocacy? Apply now and help world-class brands grow through smarter advocacy, stronger adoption, and clear ROI. GaggleAMP provides equal employment opportunities to all employees and applications for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Seniority level Seniority level Not Applicable Employment type Employment type Full-time Job function Job function General Business Industries IT Services and IT Consulting Referrals increase your chances of interviewing at GaggleAMP by 2x Get notified about new Customer Success Manager jobs in Chicago, IL . Chicago, IL $70,500.00-$70,500.00 16 hours ago Associate Customer Success Manager - RethinkBH Chicago, IL $180,000.00-$240,000.00 1 month ago Customer Success Manager, Covered Entity Solutions Chicago, IL $100,000.00-$115,000.00 6 days ago Senior Customer Success Manager, Enterprise Chicago, IL $86,250.00-$138,000.00 1 week ago Senior Professional Services Consultant, West Chicago, IL $119,000.00-$140,000.00 6 days ago Associate Customer Success Manager, Mid-market Senior Director of Implementation & Services Chicago, IL $150,000.00-$190,000.00 3 weeks ago Customer Success Manager, Bilingual (Spanish or Portuguese) Account Manager, Publisher Success - (Remote - US) Chicago, IL $70,000.00-$100,000.00 1 week ago Chicago, IL $80,000.00-$90,000.00 2 weeks ago Chicago, IL $175,000.00-$315,000.00 1 week ago Chicago, IL $120,000.00-$170,000.00 1 month ago Outside Sales Representative - Great Lakes Region Sr Account Manager-Building Automation Education Chicago, IL $105,000.00-$140,000.00 3 weeks ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr