Quality Assurance Clerk - Dallas, TX

$20 per hour

Professional Civil Process- Austin Process Server

Job Description

Professional Civil Process (PCP) is looking for a Quality Assurance Clerk – a person who wants to go above and beyond for the legal support industry. We’re looking for someone with exceptional energy and enthusiasm to join our Server Operations Team.

About PCP:

PCP is the leader in the legal support industry providing filing, serving, and skip tracing services.
We’ve been serving the legal community for over forty years.
PCP currently handles over 140,000 services of process documents annually.
Our corporate headquarters is in Spicewood, Texas, with an office opening near Dallas, TX.
PCP is a founding member of the National Association of Professional Process Servers (NAPPS) and the Texas Process Servers Association (TPSA).

About the position:

Quality Assurance Clerk:

Monitor the quality of service of process reports in the regions assigned
Print service documents and prepare route for process servers

Answers incoming calls from process servers and agents
Answers incoming calls from customers calling A-Plus Delivery
Input service of process data information into computer system
Check and complete emails and voicemails in a timely manner
Perform other tasks assigned

Requirements

About you:

High school diploma or equivalent
1-2 years of office experience
Basic computer skills
Highly developed sense of integrity and commitment to customer satisfaction
Has “thick skin” and is able to handle complaints and unpleasant calls
Has a pleasant, patient and friendly attitude
Strong decision making and analytical abilities
Accuracy in grammar and spelling
Able to understand and follow instructions
Excellent interpersonal and communication skills
Organization skills
Flawless attendance
Commitment to team results; a team player

Benefits

Compensation, Hours, and Benefits:

Full Time - Flexible hours - 40 hour weeks
Staring rate - $20/hour
Dental/Vision plan - available immediately upon hire
MEC Health Plan - "Minimum Essential Coverage" (Preventative Care only) - after sixty (60) days of service
Paid Time Off (PTO) - after six (6) months of service
Holiday Pay - after six (6) months of service
401k savings plan with company matching - after one (1) year of service
Casual work environment

Apply

Vacancy posted 2 days ago

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