Customer Service Representative

Job Description

Job Description

Customer Service Representative

TriMarc Installation, LLC
Location: Peachtree Corners, GA
Employment Type: Full-Time

Join One of the Southeast's Premier White-Glove Logistics Companies

TriMarc Installation, LLC, a division of Atlanta Design Group, Inc. , is seeking an experienced Customer Service Representative to join our growing team.

TriMarc is one of the largest and fastest-growing white-glove receiving, warehousing, delivery, and installation companies serving the Interior Design, Custom Builder, and Design-Build industries throughout the Southeast.

If you enjoy working in a fast-paced environment where no two days are the same, thrive on solving problems, and take pride in delivering exceptional customer service, we'd like to meet you.

Position Summary

The Customer Service Representative is responsible for providing exceptional support to our Interior Designers, Builders, Manufacturers, and Homeowners throughout every phase of the receiving, warehousing, delivery, and installation process.

This position serves as the communication hub between our clients, warehouse team, project managers, installation crews, and vendors to ensure every project is executed professionally and efficiently.

Responsibilities

• Serve as the primary point of contact for customer inquiries via phone, email, and in person.
• Coordinate receiving, delivery, installation, and service requests.
• Schedule white-glove deliveries and installation appointments.
• Track shipments and proactively communicate delivery schedules and project updates.
• Coordinate with warehouse personnel, project managers, installers, and manufacturers.
• Process service requests, damage claims, returns, and warranty issues.
• Maintain accurate customer records and project information.
• Monitor order status and provide timely updates to clients.
• Assist with logistics planning and scheduling.
• Resolve customer concerns professionally while maintaining the highest level of customer satisfaction.
• Support the Operations and Project Management teams as needed.

Qualifications

• Minimum of 2 years of customer service experience.
• Experience in furniture, interior design, logistics, warehousing, transportation, or construction is highly preferred.
• Excellent written and verbal communication skills.
• Strong organizational and multitasking abilities.
• Outstanding customer service and problem-solving skills.
• Ability to work independently and as part of a team.
• Strong attention to detail.
• Positive, professional attitude.
• Proficient with Microsoft Outlook, Word, and Excel.
• Experience with CRM or order management software is a plus.
• Bilingual (English/Spanish) is a plus.

We're Looking For Someone Who Is:

• Customer-focused
• Highly organized
• Self-motivated
• Detail-oriented
• A strong communicator
• Calm under pressure
• Able to prioritize multiple projects simultaneously
• Professional and dependable
• A team player with a positive attitude

Compensation & Benefits

After 60 days of employment, employees are eligible for:

• Medical Insurance (Company pays 50% of the employee premium)
• Vision Insurance
• Dental Insurance
• 401(k) with Company Match (currently 3%)
• Paid Time Off (40 Hours)
• Vacation:
• • 1 Week after 6 months
  • 2 Weeks after 1 year
  • 3 Weeks after 2 years
  • 4 Weeks after 3 years

Schedule:

• Monday – Friday
• 8:00 AM – 5:00 PM
• No Weekends

To learn more about our company, visit:

PLEASE NO PHONE CALLS.

TriMarc Installation brings many years of experience and professionalism providing installation and logistics services to the Interior Design trade. Our crews routinely handle the most complicated and demanding home furnishing and art installation projects. Whether the installation is for a corporate office setting, a model home or a private home, we will deliver superior technical knowledge and attention to detail at a price that fits your budget.

Company Description

TriMarc Installation brings many years of experience and professionalism providing installation and logistics services to the Interior Design trade. Our crews routinely handle the most complicated and demanding home furnishing and art installation projects. Whether the installation is for a corporate office setting, a model home or a private home, we will deliver superior technical knowledge and attention to detail at a price that fits your budget.