Admission Coordinator I

Admission Coordinator I

Join Pikes Peak Hospice & Palliative Care and be part of one of the besta 4-star hospice and a Gazette Best Place to Work. You'll join a compassionate, supportive team committed to clinical excellence, collaboration, and elevating care for patients and families, while enjoying excellent benefits and meaningful work that makes a difference every day.

Pikes Peak Hospice and Palliative Care has an immediate opening for an Admission Coordinator I.

Location: Colorado Springs, CO

Status: Full-time

Schedule: Tuesday-Saturday, 8a-5p

Pay Range: $21.62 - $25.41 per hour

Supplemental Pay: Based on position, schedule and/or availability: Overtime

Mileage and Expense Reimbursement: Sixty-two and a half cents per mile one of the highest in the industry!

Culture, Benefits and Perks:

• We value engagement, community, and outreach initiatives and know it matters for our team members and our patients. We provide welcoming and supportive care to our patients and a work environment where all team members feel respected and valued.
• We support a culture of work-life balance and provide team members with two, free, confidential and robust benefit programs designed to provide solutions to the logistical and financial problems that arise in life.
• Employer pays over 90% of employee medical premium in some plans
• Health Savings Account (HSA) with significant Employer Funding: Single $1,000, Family $2,000
• Extensive Paid Time Off (PTO/Vacation Pay): 18 days in the first year for FT team members
• Seven Paid Holidays with an additional Floating Holiday
• 403(b) Retirement Plan with Employer Match: 50% match up to 8% of total compensation
• Company-Paid Life and AD&D Insurance
• Career & Logo wear
• Education Reimbursement Program
• Clinical Career Ladders
• Certification Pay
• Generous Discover-a-Star Team Member Referral Program
• Team Member Service Awards
• Early Wage Access
• Legal and Identity Protection
• Robust Leadership Development Training Programs

Rewarding Work You Will Do:

Provides excellent service to internal and external customers in regards to Hospice, Palliative and Home Health services. Coordinates the intake of referrals and admission of patients according to admission criteria and appropriateness. Collaborates with team members as to the appropriate programs and requests assessment visits.

• Answers incoming calls and provides information regarding hospice, palliative and/or home health care programs and admissions criteria to external and internal customers.
• Provides information to patients, families and facilities to explain care options including in the home, long-term care, assisted living care and/or hospice inpatient facility settings. Effectively works with discharge planners and referral sources.
• Works closely with Business Development and/or Clinical team/staff to ensure timely patient care.
• Receives and documents complete referral information, schedules assessment using the computer-based appointment system, determines insurance coverage, and helps coordinate admission process.
• Collects and verifies insurance coverage information and forwards to appropriate hospice staff as requested.
• Collaborates with the Medical Community via phone, EMR system, email, etc. to ensure timely customer service and communication.
• Efficiently and accurately completes all data entry. Initiates and presents admission paperwork to appropriate patients and families based on the need, payer source, financial benefit, and legal assistance.
• Acts as an ambassador providing tours and general information about services provided by the hospice palliative and/or health care programs.

What We Are Going To Love About You:

• Minimum Education: High school diploma. Degree from an accredited university in medical, business or human relations preferred.
• Minimum Experience: One (1) year clerical/customer service experience (in a healthcare environment preferred).

Physical Requirements:

• Ability to lift/carry a minimum of 30 lbs

Care Synergy is a network of mission driven, nonprofit healthcare organizations dedicated to caring for very ill, frail, and primarily elderly individuals by keeping them at home and out of the hospital while maximizing comfort, dignity, and quality of life.

The Care Synergy enterprise includes a group of collaborating nonprofit Affiliates across Colorado's Front Range that share resources, expertise, and infrastructure to deliver high quality, compassionate care. Collectively, the enterprise generates approximately $100 million in annual revenue and serves thousands of individuals and families each year through hospice, home health, palliative care, CAPABLE, wellness, and PACE programs.

Across the Care Synergy network, the organizations provide significant community impact, including more than 7,000 hospice patients served annually, more than 2,000 palliative care patients, more than 355,000 hospice days of care each year, and more than $1.6 million in charitable care provided annually.

Care Synergy affiliated programs include The Denver Hospice, Pathways Hospice, Pikes Peak Hospice and Palliative Care, Colorado Visiting Nurse Association, CAPABLE, and Superior Medical Equipment, along with PACE programs including Colorado PACE and Pathways PACE.