Security Operations Manager

Operations Manager

Allied Universal®, North America's leading security and facility services company, is hiring an Operations Manager. As an Operations Manager, you will manage onsite Account Managers to ensure client satisfaction and optimal Security Professional performance at one or more security locations and client sites. By promoting strong employee engagement, you will drive operational metrics and deliver world-class services to a high profile client. Aligning with our iCARE Leadership approach, you will be a guide on our journey to be an employer of choice in the service industry by fostering an exceptional employee experience.

Responsibilities:

• Lead and mentor a team of Account Managers by providing coaching, support, and recognition, while fostering accountability; encourage a collaborative and inclusive work environment to promote teamwork, open communication, and professional development, while taking ownership of succession planning at all levels
• Build, maintain, and grow relationships with representatives of a high-profile client by understanding their security needs and ensuring satisfaction; develop and implement corrective action plans for identified opportunities for operational improvement
• Deliver high-quality service to our client by strategically overseeing Account Managers, while maintaining industry standards, company policies, and regulatory requirements
• Analyze, report and drive operational metrics and KPIs using Allied Universal's Business Intelligence Platform, maximizing efficiency and productivity
• Identify and mitigate security risks; develop and implement security protocols, training, and response plans
• Establish a culture of safety by developing action plans that aid in the prevention of work-related injuries
• Ensure consistent security officer service delivery across multiple site locations
• Stay abreast of all relevant operational, procedural, and systems topics and issues impacting the guard program
• Participate in and ensure the accurate processing of Allied Universal invoices for customer management review and approval for payment
• Manage projects involving security system installations, upgrades, and service work
• Coordinate with security integrators providing services to our customer

Qualifications (Must Have):

• High School diploma or equivalent
• Minimum of seven (7) years of management experience in a high-volume workforce environment or service industry
• Minimum of five (5) years of experience in the private security industry
• Minimum of two (2) years of experience in security management
• Minimum of two (2) years of experience driving operational goals and metrics
• Leadership skills that foster teamwork, innovation, agility, client relations and achieving desired results
• Ability to maintain a profitable book of business by cross-collaborating and utilizing results-oriented problem-solving skills to meet both client and employee growth and satisfaction
• Proficiency in web-based applications and computer systems, including Microsoft Office and (BI) Business Intelligence tools for metrics analysis, reporting, automation, and presentations
• Dynamic networking skills displaying a commitment to safety and trust by participating in local community, client and industry events
• Basic understanding of financial principles, including budgeting and financial reporting. Ability to interpret simple financial data and use it to support decision-making
• Demonstrated abilities to grasp complex electronic access control, video surveillance, and security design concepts and procedures
• Excellent oral and written communication skills
• Highly proficient project management skills; effective planning and organizing, innovative problem solving skills
• Proficient computer skills
• Demonstrated leadership skills consistent with managing across a matrixed organization

Preferred Qualifications (Nice To Have):

• Law enforcement, military and/or contract or proprietary security services experience
• Experience managing a dispersed workforce in a multi-location operation

Benefits:

• Medical, dental, vision, basic life, AD&D, and disability insurance
• Enrollment in our company's 401(k)plan, subject to eligibility requirements
• Eight paid holidays annually, five sick days, and four personal days
• Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.

Florida State Security Agency License No. B8500287