Medical Assistant-Non-Certified/Patient Specialist - Pediatrics

Medical Assistant/Patient Specialist - Pediatrics

The Medical Assistant/Patient Specialist performs administrative and clinical duties under the direction of medical providers. The Medical Assistant duties include scheduling appointments, taking, and recording vital signs and medical histories, preparing patients for examination, drawing blood, and administering medications as directed by medical provider. This position will also include Front Desk duties/coverage, including, greeting, and registering patients for treatment in the clinic by preparing forms, verifying insurance benefits, and explaining financial requirements to patients. Provides support with the daily activities of the medical office including filing, phone coverage, appointment scheduling, registration, and patient referrals. Must have either a current CNA and QMAP, or EMT certification to qualify for this position or just graduated with your Medical Assistant Diploma and/or MA experience.

With a Quality, Customer First, and Compassionate approach, the Medical Assistant/Patient Specialist will:

• Provide proper triage for patients.
• Assist medical providers with procedures.
• Monitor, maintain, and provide appropriate follow-up flags and phone notes in EHR desktop.
• Record patient medical history, vital statistics, or information such as test results in medical records. Chart pertinent data in EHR.
• Prepare treatment rooms for patient examinations, keeping the rooms neat and clean. Stock exam rooms to maintain par levels.
• Interview patients to obtain medical information and measure vital signs, weight, and height.
• Show patients to examination rooms and prepare them for the physician.
• Prepare and administer medications as directed by a physician.
• Collect blood, tissue or other laboratory specimens, log specimens, and prepare them for testing.
• Authorize drug refills in adherence to scope of practice and refill protocol and provide prescription information to pharmacy.
• Explain treatment procedures, medications, diets, or physician's instructions to patients.
• Clean and sterilize instruments and packs, dispose of contaminated supplies.
• Perform routine laboratory tests and sample analyses.
• Assist with scheduling appointments, follow-up care, referrals, and medication refills.
• Return calls to patients in a timely manner and place outgoing calls as indicated by Providers.
• Team Based Care Clinical Care Collaboration Work in collaboration and continuous partnership with providers, clinical staff, and community resources in a team approach to promote access to appropriate care in the goal of enhancing patient health.
• Pre-Visit Team Based Planning Review daily schedule and chart by care team, ensure documented instructions are written on the schedule, typed into the EHR appointment note, or in the EHR as a flag or clinical list update.
• Ensure patient visit is more efficient by identifying: 1. Records from transitions of care are available during the patient visit. 2. Results from labs or diagnostic are in the EHR. 3. Labs or other services that are not specified in the standing orders protocols.
• Participate in collaborative measures. Follow and initiate policy for standing orders. Schedule appointments and enter appointment date and time into computer.
• Greet patient and confirm prescheduled procedures.
• Collect basic patient information, such as name and address or verify information is already in the computer for the patient.
• Collect or verify billing information for the patient. Review the patient's insurance card to ensure it is valid, make copies of the insurance card and the patient's identification card.
• Collect patient co-pay, amount due and provide patient with a receipt. Reconcile daily cash reports and counsel patient on account balances.
• Print admissions form, release form and insurance form. Instruct patient to read and sign each form and answer patient questions. Inspect forms to ensure each has a signature and make copies of each form for the patient.
• Answer, screen phone calls, provide information, and direct calls to appropriate parties or take message.
• Schedule appointments and enter appointment date and time into computer.
• Conduct reminder calls to patients.
• Support team to meet patient needs.
• Assist team to maintain proper clinic flow.
• Monitor patient wait time.
• Other duties as assigned.

It is a Sunrise requirement for Medical Assistants to be certified. If an onboarding staff member is not certified or licensed but has completed a medical assistant training program and / or has completed the hours of experience needed, the staff member will be required to obtain certification with such deadlines as follow:

1. Medical Assistant certification exam to be taken no later than 6 months of hire date. Sunrise will cover the first certification exam expense.
2. If unsuccessful, second exam to be taken 30 days after first exam, testing expense will be covered by staff member.
3. If unsuccessful, third exam to be taken 30 days after second exam, testing expense will be covered by staff member.
4. If unsuccessful after the third attempt, staff will no longer be eligible to perform Medical Assistant duties. The staff member will be given the option, if available, to apply for a different position within the Sunrise Organization.

Minimum Qualifications:

• High School Diploma or general education degree (GED)
• Associate (AA) degree in medical Staff Services Management
• Certified Medical Assistant, Certified Nurses Aid and QMAP or EMT Certification required or have MA experience and/or MA Diploma.
• 3-4 years related experience and/or training; or equivalent combination of education and experience.
• Bilingual English/Spanish Required.

Perks and Benefits:

At Sunrise, we pride ourselves in over 50 years of exceptional support to our community and employees. Sunrise is dedicated to guiding every employee towards professional growth and development by supporting them through training and tuition reimbursement. We value a healthy work life balance by providing generous paid time off. Employee opinions are valued, and we listen to employees through employee engagement surveys and the sharing of diverse ideas!

Sunrise Community Health offers a generous range of benefits.

Generous PTO and Leave Times:

• Up to 8-weeks of Paid Time Off (to include Vacation, Personal, 12 observed Holiday, and Sick Leave)

Health, Medical, and Wellness Benefits:

• Medical Insurance
• Dental & Vision Insurance
• Basic Life & AD&D Insurance
• Voluntary Life Insurance
• Long-Term Disability (LTD)
• FSA Medical Flexible Spending Account
• FSA Dependent Care Spending Account
• Employee Assistance Program

Financial Benefits:

• Competitive 401K Plan
• Loan Forgiveness Programs*
• Referral Bonus

Professional Development:

• Tuition and Training Reimbursement
• Agency Wide Training
• Master Class Subscription

Get Involved:

• Employee Recognition Programs

* Providers can apply for the State or Federal loan repayment program.

Current immunizations are required to work at Sunrise Community Health and may vary dependent upon the position. Influenza (Flu) Vaccine is required for ALL staff. COVID vaccine is highly encouraged.

Sunrise Community Health is an Equal Opportunity Employer. We value a diverse, inclusive workforce that enriches our culture and our mission to provide affordable access to quality healthcare for all. Qualified applicants for employment will be considered without regard to an individual's race, color, sex, gender identity, gender expression, religion, age, national origin or ancestry, citizenship, physical or mental disability, medical condition, family care status, marital status, domestic partner status, sexual orientation, genetic information, military or veteran status, or any other basis protected by federal, state, or local laws. Accommodations are available for applicants with disabilities.