Service Advisor

Job Description

Job Description

Job Summary

As a Service Advisor, you will be the primary liaison between customers and our service department. You'll play a crucial role in ensuring exceptional customer service experiences, overseeing service orders, and coordinating repairs and maintenance for heavy duty trucks.

Responsibilities

• Welcome customers warmly and promptly, either in person or over the phone, while assessing their service needs.
• Communicate to customers service recommendations, estimated costs, and any changes to repair orders while ensuring clear understanding and obtaining proper authorization.
• Coordinate service appointments and create comprehensive repair orders.
• Maintain detailed and accurate records of service history, vehicle information, and customer interactions, including customer comments and concerns, to assist technicians in diagnostics.
• Establish customer method of payment and obtain credit approval if necessary.
• Follow up with customers to ensure satisfaction and address any concerns during or after service completion.
• Facilitate clear and effective communication by various methods such as in-person discussions, phone calls, and emails with customers and all company team members.
• Maintain a professional and positive demeanor and appearance.
• Uphold company standards in all customer interactions and service processes.
• Adhere to and ensure compliance with all company rules, policies, and procedures throughout all aspects of the role.
• Keep work area clean.
• Other duties as assigned.

Benefits

• Competitive pay based on experience
• Career growth opportunities
• Medical, dental, and vision insurance
• Short term disability, term life insurance, and additional voluntary benefit options
• 100% employer paid group life and AD&D insurance
• 401(k) with employer matching program
• Annual paid time off (PTO)
• Family-friendly atmosphere

Qualifications

• Service Writer/Advisor experience or training
• Organized and friendly personality
• Time management skills
• Great communication skills
• Strong customer service skills
• Team-oriented and self-motivated
• Valid driver's license and can meet insurability requirements

About Us

Since 1929, Whiteford Kenworth has been dedicated to assisting customers with their transportation needs. Committed to delivering exceptional customer satisfaction, our team ensures excellence in every aspect of our comprehensive range of heavy-duty vehicle services, from truck sales and leasing to service maintenance and repair, parts sales, and body shop repairs.

We provide equal opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any kind without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.