Lead Commercial Security Service Technician

Job Description

Job Description

Allied Universal Technology Services® is seeking a Senior Service Technician to lead the delivery of advanced service and support for integrated security systems. In this key role, you will leverage your expertise to perform diagnostics, maintenance, and complex repairs on enterprise-level access control and IP-based video surveillance systems, including electrified locking hardware, card readers, IP/analog cameras, intercoms, video recorders, and both wired and wireless networks. Join us in advancing our mission to be the world’s most trusted service provider through technical excellence and client-focused solutions.

What to expect as a Commercial Security Senior Service Technician:

• Travel to commercial client sites to service, repair, troubleshoot, and detect access control equipment and IP-based video security systems. including, but not limited to:
  • Electrified and non-electrified locks, card readers, ancillary door devices
  • IP and analog cameras, head-end video recording devices
  • Wired and wireless systems and intercom systems
• Troubleshoot and resolve advanced installation issues efficiently and effectively to ensure company compliance with standards and building codes, as well as company safety policies and procedures
• Execute, document and track service-related issues through ServiceNow in accordance with Federal, state, and local regulations
• Advanced knowledge of interpreting electrical schematics, CAD drawings and related documents for use in low-voltage applications
• Provide high level of phone and on-line remote diagnostic support with a high level of customer service to both internal and external clients
• Lead, collaborate and perform tasks with other internal teams and clients as required

QUALIFICATIONS (MUST HAVE):

• High school diploma or equivalent
• • Minimum of five (5) years of field experience, to include the following:
  • Minimum of three (3) years of troubleshooting systems
  • Minimum of three (3) years of experience servicing access control, video and CCTV
• Experience with any of the following: Software House, CCURE, Lenel, AMAG, S2, Brivo, Milestone, Exacqvision, Axis, Bosch, Commend, DMP, Open Options, Notifier, Fluidmesh or ONSSI
• Possession of state specific licensing or ability to obtain and hold license once hired
• Proficient computer skills with the ability to quickly navigate and oversee the use of multiple systems and applications
• Exceptional interpersonal and communication (both oral and written) skills to document and report important information with all levels of the organization
• Ensure the completion of tasks and projects, both independently and as part of a team, to meet deadlines and contribute to the overall success of the organization
• Available for scheduled “on-call” duties to respond to emergency service tickets/requests
• Advanced troubleshooting skills, mechanical and electronics aptitude
• Highly proficient ability to work with a variety of hand and power tools
• Capable of lifting with assistance up to 50lbs and work on various ladder heights

PREFERRED QUALIFICATIONS (NICE TO HAVE):

• Manufacture certifications in any of the following: Lenel, S2, Genetec, Software House/CCURE, Avigilon, Milestone, Exaqvision, Axis, DMP, Bosch
• Demonstrated ability to program access control systems or IP-based video equipment

BENEFITS:

• Company Vehicle + Gas Card
• Medical, dental, vision, retirement plan, basic life, AD&D, and disability insurance
• Eight paid holidays annually, five sick days, and four personal days
• Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law

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