Concierge (FT)

Job TitleAssisting guests with any needs they may have. Providing excellent customer service and assisting guests with ways to enhance their stay.Essential Duties And ResponsibilitiesAnswers inquiries, offers suggestions, and provides descriptive literature pertaining to trips, excursions, sports events, concerts, and plays.Discusses routes, time schedules, rates, and types of accommodations with patrons to determine preferences and makes reservations.Assist guests with directions to area attractions (mall, wineries, restaurants, and area attractions)Place amenity ordersSell gift certificatesExchange gift certificates for fellow performersMake T-times for guestsMake dinner reservations for guestFill brochure requestsComplete auditAssist bell staff if neededAssist guest with car rentals if neededAnswer any questions guests may haveAssist with Kiosk maintenance and with guest kiosk check in/out processesMust follow proper grooming and dress standards set forth by the Employee Handbook.Good rapport with fellow employees and reflect positive attitude.Complete all assignments requested of you.Maintain open line of communication with supervisorMust understand and abide by environmental practices of the resort.Other duties as assignedEducation/ExperienceGreat customer service experience, good knowledge of the Traverse City and surrounding areas. Also needs to know local events and activities going on in the area.Other Skills And AbilitiesThis position requires the associate to possess excellent guest service skills with a high energy level. Individual should possess good oral and written communication skills as well as be detail oriented. Associate should have the ability to type and input data into a computer database and be moderately familiar with Microsoft office software (Word, excel, etc.).Typical Physical DemandsAssociate must be able to lift up to 25lbs.Typical Mental DemandsThe ability to work unsupervised for long periods of time, to handle multiple tasks simultaneously, and work well under pressure is a must.Working ConditionsThis position requires one to be indoors. Individual may have to cope with varying noise levels.Native American Preference will apply. Must be able to pass a background investigation and drug screen as a condition of employment. This job description is not intended to be all-inclusive. An employee will also perform other reasonable related job responsibilities as assigned by their supervisor and/or other management of the Resort to meet the current needs of the department or business.