Claim Specialist - Property Field Inspection

Property Field Inspection Claim Specialist

Being good neighbors – helping people, investing in our communities, and making the world a better place – is who we are at State Farm. It is at the core of how we operate and the reason for our success. We're moving with urgency to become a Next Gen Good Neighbor, with technology that strengthens human connections and enhances the customer experience. As an employee, you'll spend less time navigating systems and more time applying judgment, empathy, and expertise in the moments that matter most.

Being good neighbors – helping people, investing in our communities, and making the world a better place – is who we are at State Farm. It is at the core of how we operate and the reason for our success. We're moving with urgency to become a Next Gen Good Neighbor, with technology that strengthens human connections and enhances the customer experience. As an employee, you'll spend less time navigating systems and more time applying judgment, empathy, and expertise in the moments that matter most.

Grow Your Skills, Grow Your Potential

Join our team as a Property Field Inspection Claim Specialist and showcase your expertise in handling accident and weather-related claims for homeowners, commercial properties, and large losses.

We are looking for an experienced and highly skilled professional to contribute to our dynamic team. State Farm is on the cutting edge with the use of technology to support claim employees in developing enhanced skillsets to support and protect our policyholders. Not Human or Digital. Human + Digital, working together. You will be the first point of contact to meet with our insureds, explain coverage, estimate damages, and help them through the claims process while providing Remarkable service.

Key Responsibilities:

• Conduct on-site inspections and assessments of property damages for both residential and commercial claims
• Collaborate with policyholders, insurance agents, and other involved parties to gather information and resolve claims efficiently
• May occasionally require interacting with parties who express strong emotions or concerns about ongoing inspections or claim resolutions
• Provide exceptional customer service throughout the claims process, addressing inquiries and concerns promptly and professionally
• Gather necessary evidence, document findings, and prepare detailed reports to support the claims handling process
• Investigate and adjust both personal and commercial property claims with exposures up to $500,000
• Evaluate coverage and policy terms to determine the validity of claims and ensure compliance with local regulations
• Negotiate and settle claims within the authorized limits, considering policy provisions, industry standards, and company guidelines

Where you'll work: This position is located in Lapeer, MI. Competitive candidates should reside within one of the listed zip codes and will service this same territory: 48002 48006 48014 48022 48027 48032 48041 48049 48059 48097 48401 48412 48413 48416 48419 48421 48422 48426 48427 48432 48434 48435 48441 48444 48445 48450 48453 48454 48456 48461 48463 48464 48465 48466 48467 48468 48469 48470 48471 48472 48475 48701 48720 48723 48725 48726 48727 48729 48731 48733 48735 48741 48744 48746 48754 48755 48757 48759 48760 48767 48768 48362 48370 48371 48423 48438 48439 48440 48446 48455 48462 48502 48506 48509 48519 48529 48003 48005 48042 48044 48048 48051 48065 48094 48095 48096 48315 48316 48317 48367 48415 48417 48420 48428 48433 48437 48457 48458 48460 48504 48505 48601 48602 48607 48616 48649 48655 48722 48734 48817 48841 48867.

This is a Remote-Field position in which you will work from home and utilize a mobile office/vehicle for in-person appointments. Although the primary work location is in the field, with a commutable distance from home, there will be opportunities for virtual work to be completed at home. Additionally, there may be occasions where you will be required to travel outside your assigned area to assist in other territories.

Hours of operation are continually evaluated and may change based on business need. Successful candidates are able and willing to work flexible schedules and may be asked to work overtime and/or irregular hours.

Qualifications: Competitive candidates must demonstrate:

• Ability to investigate problems, evaluate information, and make well-supported decisions
• Ability to interpret detailed policies, guidelines, or technical information and apply them accurately to real-world situations
• Ability to quickly learn unfamiliar concepts, processes, and terminology and apply that knowledge accurately in practical situations
• Ability to effectively interact with policyholders, agents, and other stakeholders to move claims forward efficiently
• Effective communication and interpersonal skills to handle difficult/emotional conversations with a customer-minded focus
• Detail-oriented with strong organizational and analytical skills
• Proficiency in using mobile/desktop tools to document and support claims both in the field and remotely
• Physical agility to allow for: frequent lifting, carrying and climbing a ladder; ability to navigate roofs at various heights for inspection of both residential and commercial structures; ability to crawl in tight spaces
• May be required to complete Rope and Harness Safety Training.
• A valid driver's license is required

Preferred:

• Bachelor's Degree in a related field or equivalent work experience in Property Claims
• Strong knowledge of property insurance policies, coverage and claim handling practices
• Knowledge of both residential and commercial building construction
• Water mitigation inspection experience
• Xactimate, XactContents

Additional Details:

• Employees must successfully complete all required training, including applicable proficiency, licensing exam(s), Motor Vehicle Record (MVR) checks, and background checks required of various state(s).
• State Farm recently implemented new pre-employment assessments. Candidates that have previously taken an assessment may be asked to participate in additional testing

Our Benefits:

• Because work-life balance is a priority at State Farm, compensation is based on our standard 38:45-hour work week!
• Potential starting salary range: $63,089.65 - $90,000 annually
• Starting salary will be based on skills, background, and experience
• High end of the range limited to applicants with significant relevant experience
• Potential yearly incentive pay up to