Sr Director, Product Management - Personal Loans (San Francisco)

Current Employees of Happen Bank: Please apply via your internal Workday Account
Happen Bank (formerly LendingClub) is built around a simple purpose: to clear the way to help people turn intention into action, and action into financial progress. That means offering focused products, a frictionless mobile-first experience, and clear terms with no gotchas. Respect and fairness is part of our DNA, and that ideal shapes how we work, how we treat each other, and how we invest in our employees and our community. Join us in using data, bold thinking, and a commitment to innovation to help clear the way for millions of Americans to achieve more.
About The Role
We are looking for a Sr Director of Product to lead Product Management for our Personal Loans experience. This leader will define product vision, guide a high-performing product organization, and deliver meaningful customer and business outcomes.
Success in this role is measured by impact. You will ensure teams focus on the highest-value problems, validate solutions through strong discovery and learning practices, and deliver improvements that measurably advance customer experience and business performance.
You and your team will own how Personal Loans experiences are envisioned, built, measured, and continuously improved, partnering closely with Engineering, Design, and senior business leaders within a regulated financial environment.
What You'll Do
Product Vision & Strategy

• Translate business objectives and customer needs into a clear product vision and outcome-oriented roadmap
• Ensure product investments are guided by expected impact, success metrics, and explicit tradeoffs
• Serve as a strategic thought partner to senior lending leadership, jointly owning priorities, strategy, and outcomes

Product Discovery & Outcome Ownership

• Lead teams to identify high-impact problems and validate solutions through research, experimentation, and data
• Hold teams accountable for defining success upfront and iterating based on real-world results
• Foster a culture where evidence and learning guide decisions, including stopping or changing work that is not delivering impact

Execution with Accountability

• Ensure product initiatives drive measurable improvements in customer experience, growth, efficiency, and product health
• Partner with Engineering, Research, and Design to balance speed, quality, scalability, and sustainability
• Use quantitative and qualitative insights to inform prioritization and continuous improvement

People & Organizational Leadership

• Lead, coach, hire, and develop a product organization focused on Personal Lending
• Build a strong leadership bench and a culture of accountability, ownership, and continuous improvement

Cross-Functional Leadership

• Serve as the Product Management leader for LendingClub’s Personal Loans domain
• Influence platform, technology, and operational priorities to support product strategy
• Communicate product vision, priorities, progress, and outcomes clearly to senior and executive stakeholders
• Build strong partnerships across Product, Engineering, Design, Risk, Operations, Marketing, and other teams

How Success Is Measured

• Consistent delivery of measurable improvements in agreed-upon customer and business outcomes
• Clear connection between business strategy and product investment decisions
• Strong product discovery practices that lead to better decisions and higher-impact solutions
• High-performing product teams with clear ownership and accountability
• Trusted partnership with engineering and business leadership

About You

• 12+ years of product management experience, including 8+ years in people management, with a track record of owning customer and business outcomes
• 3+ years of product management experience in consumer lending (unsecured personal lending, credit cards, student loans, or similar credit products)
• Direct experience operating in a regulated lending environment, including fair lending requirements and consumer credit regulations
• Experience partnering with credit risk, underwriting, or pricing teams on product decisions
• Strong product judgment and comfort operating in complex, highly regulated environments
• Proven ability to partner effectively with senior business and executive leaders on strategy, prioritization, and delivery
• Demonstrated success leading, coaching, and developing high-performing product teams
• Ability to balance customer experience, business objectives, technical constraints, and risk considerations
• Comfortable making decisions amid ambiguity and incomplete information, using data, research, and learning to guide direction
• Exceptional communication and stakeholder management skills, with the ability to influence across functions and levels with clarity and credibility
• Bachelor's degree or higher, or equivalent combination of education and experience

Work Location
San Francisco
The above locations are eligible offices for this role. The locations have been determined to foster in-person collaboration with this role’s team or the related business lines. We utilize a hybrid work model, and our teams are in-office Tuesdays, Wednesdays, and Thursdays. In-person attendance is essential for this role’s success, and remote placement will not be considered. Happen Bank offers relocation, based on actual job level.
Time Zone Requirements
Primarily PT
While the position will primarily work local hours, Happen Bank is headquartered in Pacific Time and our ideal candidate will be flexible working across time zones when necessary.
Travel Requirements
As needed travel to Happen Bank offices and/or other locations, as needed.
Compensation
The target base salary range for this position is 220,000-255,000. The base salary of the role will be determined by job-related knowledge, experience, education, skills, and location. Base salary is just one part of Happen Bank's Total Rewards package. You may also be eligible for long-term awards (equity) and an annual bonus (which is based on company performance, employee performance and eligible earnings).
We’re creating new financial services solutions for our members based on fairness, simplicity, and heart, and we treat our employees the same way. We offer a competitive benefits package that includes medical, dental and vision plans for employees and their families, 401(k) match, health and wellness programs, flexible time off policies for salaried employees, up to 16 weeks paid parental leave and more.
Happen Bank is an equal opportunity employer and dedicated to diversity, equity, and inclusion in the workplace. We do not discriminate on the basis of race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), gender, gender identity, gender expression, sexual orientation, age, marital status, veteran status, disability status, political views or activity, or other applicable legally protected characteristics. We believe that a variety of perspectives will make our teams and business stronger as we work together to transform the traditional banking system.
We are committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. If you need assistance or an accommodation due to a disability, please contact us at View email address on apply.placed-app.com.
Notice on AI Tool Use
For select roles and locations, candidate interviews may be recorded, transcribed and summarized by tools such as artificial intelligence (AI) to assist our hiring managers with the application process.
You will have the opportunity to opt out of recording, transcription, and summarization prior to any scheduled interviews. We will not discriminate against you if you choose to opt out.
During the interview, we will collect the following categories of personal information from or about you: contact information, identifiers, professional and employment-related information, sensory information (audio/video recording), and any other categories of personal information you choose to share with us. We will use this information to evaluate your application for employment.
We will only share your interview, transcription, or summary with persons whose expertise or technology is necessary to process your application, evaluate your fitness for a position, and administer or support the tool. We will not sell your personal information or disclose it to any third party for their marketing purposes. For more information about how we will handle your personal information, please refer to our Privacy Disclosure.
We will delete any recording of your interview promptly but in no event later than 30 days after making a hiring decision.