Field Operations Specialist

Express Small Package Team Member

Mercury Business Services is a growing logistics company with offices in Boston, NYC, Columbus and Chicago. We are driven by our core values of Customers First, Extreme Ownership, Relentless Improvement, Band-aids and Stiches and Humility. Mercury specializes in time and temperature sensitive shipping for healthcare & life sciences, technology, and professional services companies.

For over 40 years Mercury has been providing clients with responsiveness, value, guidance, and a comprehensive solution for their time and temperature-sensitive shipping needs. When working with Mercury, clients get personal attention, rather than a 1-800 number, and personalized guidance for their complicated shipments.

The right person for this job needs to enjoy working from 10:30 AM to 6:30 PM shift. This role will assist in all activities of our Squads and Express Packages team in Boston.

Daily Responsibilities:

• Sort, prepare labels, and ship packages every night.
• Solve various client issues on a nightly basis.
• Serve as back-up walking courier.
• Perform data entry.
• Opening/Closing the office/facility
• Assisting with customer support tickets
• Process Asset Returns
• Process AM Field Ops Export/NFO/Import Documents

Preferred Experience:

• 1-3 years previous experience
• Military experience is a plus
• Exceptional verbal and written communication skills
• Strong analytical and problem-solving skills
• Keen attention to detail
• Valid Massachusetts Driver's License

Additional Preferred Skills:

• Enjoy working in a fast-paced environment.
• Be engaged, proactive, and highly motivated.
• Positive attitude