Technical Operations Specialist

Support the installation, configuration, validation, and deployment of Volta systems at customer sites Provide remote and onsite technical support for hardware, software, and connectivity issues Lead troubleshooting efforts for customer escalations and system performance concerns Coordinate corrective actions, repairs, and equipment servicing activities Identify, document, and elevate product complaints and quality issues to Quality Assurance Work with R&D on complex issue investigations and support new software releases and product improvements Collaborate with physicians, EP lab staff, hospital personnel, Sales, Operations, Quality, Regulatory, and R&D teams Coordinate distribution, removal, return, replacement, and domestic/international shipment of systems and accessories Maintain product traceability, inventory and asset tracking in the ERP Manage US inventory levels, support inventory audits, and ensure inventory accuracy Complete and maintain installation, maintenance, RMA, service, inventory, and customer documentation Ensure compliance with internal procedures and applicable regulatory requirements Serve as liaison between customers and internal teams, provide field feedback, and drive continuous improvement Support complaint investigations, technical escalations, and corrective actions Requirements Bachelor’s degree in Biomedical Engineering, Electrical Engineering, Healthcare Technology, Life Sciences, or a related technical field, or equivalent combination of education and experience 3+ years of experience providing technical support, field service, and customer-facing support for cardiac medical device technologies in hospital environments; electrophysiology experience preferred Proficiency diagnosing and resolving complex issues across electromechanical, software-controlled, and PC-based systems Experience working directly with physicians, EP lab staff, nurses, and other healthcare professionals Understanding of Quality Management Systems, including ISO 13485, FDA Quality System Regulation (QSR/QMSR), and applicable medical device regulatory requirements Strong technical troubleshooting and problem-solving skills with ability to work independently in the field Strong understanding of electronic systems and healthcare technology Excellent verbal and written communication skills with a customer-first mindset Ability to build relationships with physicians, clinicians, hospital stakeholders, and internal teams Strong organizational skills and attention to detail; ability to manage multiple priorities Ability to balance field service responsibilities with operational and administrative requirements Ability to work effectively in a fast-paced, cross-functional environment with minimal supervision Experience coordinating customer deployments, equipment logistics, or inventory management preferred Understanding of inventory control, asset traceability, and logistics processes preferred; ERP experience a plus Approximately 35-50% travel, including occasional international travel Core Competencies Demonstrates expertise in technical support for cardiac medical device technologies, with a strong focus on troubleshooting, regulatory compliance, and effective collaboration with healthcare professionals. Proficient in managing inventory and logistics while ensuring high-quality service delivery in fast-paced environments. Highest-signal resume keywords Technical Support for Cardiac Medical Devices Troubleshooting Complex Electromechanical Systems Quality Management Systems (ISO 13485, FDA QSR) Customer Relationship Management Inventory Management and ERP Systems ATS Optimization Keywords Hard Skills Technical Support Troubleshooting Electromechanical Systems Software-Controlled Systems PC-Based Systems Quality Management Systems Inventory Control Asset Traceability Logistics Processes Field Service Soft Skills Excellent Communication Skills Organizational Skills Attention to Detail Problem-Solving Skills Relationship Building Industry Keywords Biomedical Engineering Electrical Engineering Healthcare Technology Life Sciences Electrophysiology Regulatory Compliance Tools & Technologies ERP Systems Medical Device Technologies Healthcare Technology #J-18808-Ljbffr Jobtailor