ERP Implementations Lead (CX)

Where You’ll Create Impact You’ll own end-to-end ERP implementations and long-term customer relationships You’ll deliver best-in‑class onboarding and go‑live execution You’ll collaborate with founders, product, and engineering to shape the roadmap based on real customer feedback You’ll establish and evolve implementation methodologies, processes, and operational standards You’ll challenge the status quo of what world‑class ERP implementations look like What Sets You Up for Success Hardcore work ethic and high agency 3-6+ years of experience in ERP implementations, ERP functional consulting, or accounting/advisory, having led at least 4-5 end-to‑end projects Strong preference for an accounting or audit background (CPA or Big 4 is a major plus) Deep understanding of ERP systems, finance workflows, and implementation best practices You’re customer‑obsessed and love solving complex problems You thrive in fast‑moving, early‑stage environments with high ownership Why You’ll Thrive Here Significant equity ownership in one of the top AI companies in the world You’re joining early and will grow with DualEntry Your feedback shapes the product directly High‑speed, high‑trust environment with high expectations Meet the CX Team Natalee took a customer live in 3 weeks, created an onboarding implementation playbook driving best practices and milestones, which standardized our project methodology Nathan inherited 4 complex implementations in his first month, took 2 of them live (put a detailed plan together for the other two), and used Claude to build an internal implementation tracker Petro personally manages 20 customers (and growing), he is an SME in complex tax situations and our customers have praised him as a “true gentleman”! Benefits & Compensation Equity: $55,000 - $75,000 Base Salary: $170,000 - $250,000 Commission: $20,000 - $40,000 Medical, dental & vision insurance One Medical membership Mental health support (Talkspace) Fertility & family‑building support (Kindbody) Virtual healthcare (Teladoc Health) 401(k) benefits Commuter benefits Learning & development budget for courses, certifications & language learning Unlimited AI tokens AI skills development & enablement Visa & permanent residence sponsorship Relocation support for employees moving to New York Flexible PTO (27 days, including public holidays) Collaborative, in‑office culture with no bureaucracy Snacks, drinks, team events & more “I joined DualEntry to help redefine an industry that hasn't changed in thirty years. My work sits at the intersection of accounting, finance, data, technology, AI, and customer support. It's demanding, but every customer that goes live is a finance team closing their books faster than they ever have, which makes it all worth it.” Nathan Kim , CPA - Implementations Lead at DualEntry #J-18808-Ljbffr DualEntry