Customer Service Representative

Customer Service Representative (Healthcare Billing)

100% Remote | Contract (6+ months)

Full-Time | Benefits Available

About the Opportunity

TEKsystems is partnering with a respected healthcare organization, to find a Customer Service Representative to support their revenue cycle team during a major system transition from Cerner to Epic.

This is a fully remote opportunity where you’ll play a key role in supporting patients and insurance partners with billing-related inquiries—all while working with a collaborative, patient-focused team.

What You’ll Do

As a CSR, you’ll be the primary point of contact for patient and insurance billing questions, delivering clear, compassionate, and timely support.

Key responsibilities include:

• Handle inbound billing inquiries via phone, email, voicemail, fax, and occasional walk-ins
• Answer patient questions related to insurance claims, balances, and Medicare billing
• Research and resolve billing discrepancies and first-level disputes
• Update insurance information and process account changes
• Respond to insurance carriers (commercial, Medicare, workers’ comp, auto)
• Maintain accurate documentation and manage work queues
• Assist with refunds, credit balances, and general account follow-up

What We’re Looking For

Must-Have Skills:

• 1+ year of customer service experience
• Exposure to healthcare, insurance claims, or Medicare
• Strong communication skills (written & verbal)
• Ability to multitask and manage a high-volume workload
• High attention to detail and problem-solving skills

Nice to Have:

• Healthcare billing or revenue cycle experience
• Experience with EMR systems (Cerner preferred)
• Background in hospital or provider-side customer service

Work Environment & Schedule

• 100% Remote (must reside in approved states)
• Standard business hours: 8:00/9:00 AM – 5:00 PM MST
• Hands-on training with team lead (shadowing + gradual ramp-up)
• High communication role with a mix of calls and email support
• Support a close-knit healthcare team serving a rural community

Why You’ll Love This Role

• Fully remote flexibility
• Opportunity to gain experience supporting a major EMR transition
• Exposure to Medicare-heavy patient population
• Collaborative and supportive team environment
• Contract role with potential for extension

Requirements

• High school diploma or equivalent
• Ability to pass Background check & drug screening
• Comfortable handling confidential patient information (HIPAA compliant)

Interview Process

• 1 round interview with Revenue Cycle Leadership

Can be remote in the following states: AZ, CO, CT, DC, FL, GA, ID, IL, KS, MA, MD, MI, MN, NC, NJ, OH, OR, PA, SC, TN, TX, UT, VA, WA, and WI

This is a Contract position based out of Vail, CO.

The pay range for this position is $20.00 - $21.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully remote position.

This position is anticipated to close on Jul 13, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.